Returns Are Accepted. Please Enclose Your Invoice/Packing Slip So That We Can Identify Your Purchase And Speed Up The Refund. Items Will Not Be Exchanged Or Refunded If Not Returned Within 14 Days Of The Buyer Taking Receipt Of Them. Items Must Be Returned In The Same Condition As Received By The Buyer. Any Postage Costs Incurred By The Buyer Will Not Be Reimbursed.
Item Not Delivered: If your order hasn't arrived within 14 working days in the UK or 30 working days outside the UK please contact us and we will investigate the issue and take an appropriate action.
Damaged / Faulty Item: There is a possibility that items can get damaged in the transit. When you receive your item you must check the package for any sign of damage, if damaged you must mark this on the form ('DAMAGED') when signing (signing as unchecked will not be sufficient). All damage to items must then be reported to us by telephone or eBay messages within 24 hours as soon as possible and our friendly team of advisors will be able to help you.
Contact Us:
We recommend that you contact us through the eBay messaging service and our dedicated customer support team will be more than happy to help you. We endeavor to reply everybody in a 24 Hours rotation and the response time also depends upon how busy we are, so the response time may be a lot quicker or may be slightly slower at times.
All Orders Received on Weekends Will Be Processed on Next Working Day
We Send All Our Parcels Using Royal Mail 2nd Class Unless Advised Which Aim To Deliver Within 2-3 Working Days. All International Parcels Are Sent Using Royal Mail International Airmail. We Will Supply Proof Of Postage Depending On Price Of Item. Delivery Times Can Vary But As A Guide E.U. Parcels Take 4-5 Working Days, U.S.A. And Canada 9-14 Working Days And Australia 10-14 Working Days.
International Customers:
Royal Mail / Post Office: Normal delivery time for international deliveries is 9-14 business days (Mon-Fri) excluding UK public and Bank holidays) after receiving the dispatch email is sent. In case of any delay it may take up to 25 business days to deliver. Otherwise please contact us and we will provide you with the tracking information, if you have paid for the Royal Mail International Signed-for Delivery Service.
Courier Service: Varies depending upon the geographical distance and the carrier (contact us for further information).
Note; Delivery Address: It is the buyer's responsibility to provide the correct delivery address. The goods are dispatched to the Buyer's address in eBay records. If there is any change in your personal details, please update your address before checkout. If you want to arrange a delivery to a different address than your own, please add the new address for delivery at checkout.