1. We will ship within 2 working days after payment, excluding weekends and holidays.   All items will be carefully inspected and properly packed before sending.

2. Please Note: We do not currently offer pickup or local pickup.

3. If you do not receive your order within the agreed working day, please contact us in time, we will do our best to help you solve the problem, to provide you with the best service.

• UK warehouse send:

  The logistics providers we use are: Hermes/Royal Mail, which generally takes 1-4 working days to arrive (except for special periods, such as holidays, epidemics, severe weather)

• Guangzhou Warehouse, China send:

  It generally takes 20-60 working days for the package to arrive at the destination (it may be slightly longer in remote areas).     At the same time,Due to bad weather and strict customs inspections and viruses, the speed of transportation will be affected. Please understand if this happens.

1. In the event of a wrong purchase resulting in a return, the return postage will also be borne by the buyer.

2. If you are not satisfied with the product when you receive it, Please contact us immediately about any of your returns before sending them back.     

3. Once the item is shipped, the regular return policy will apply.     Notifying us in advance will help us ensure your return is processed promptly upon arrival.

4. and the shipping cost is provided by the buyer.

5. All returned items must be in their original packaging and you must provide us with a shipping tracking number and a specific reason for the return.

6. After agreeing to the customer's return, we will issue a full refund upon receipt of the item in its original condition and packaging with all components and accessories.

7. If the item is damaged during transportation or cannot be used normally, please contact us in time to provide physical photos of the item, and we will provide you with a better solution.

8. The exchange/refund is valid for 30 days from the date of receipt of the item, if there is any problem with our item, please feel free to contact us, please pay attention to keep it as it is.

9. Our technicians will check the item carefully before sending, if you receive a defective product, please keep it as it is and send us an email immediately, we will replace it with a new one for you as soon as possible.

10. When it is not the quality problem of this product (excluding the quality problem caused by the buyer's artificial reasons), the buyer is responsible for paying the return postage and sending the item back to us.

11. For the repair of the returned item, it will take time for the factory technician to process it, so please be patient.

The warranty will be void in the following cases:

(1) Damage caused by: excessive wear, dirt, misuse, improper installation or operation, neglect, accident.

(2) Any damage caused by improper packaging when the buyer returns the item to us.

(3) If the item is disassembled or repaired by an unauthorized person.

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You could also click this link to enter our store and contact us

1. Our working time is 9am-18pm.
   

2. If you have any problem, please feel free to contact us via ebay message, we will reply your email within 24 hours (except weekends and holidays). We will do our best to solve your problem as soon as possible.

3. Very appreciated for your support,We request that you contact us immediately BEFORE you give us or feedback, so that we can satisfactorily address your concerns.

4. We maintain high standards of excellence and strive for 100% customer satisfaction!    Feedback is very important to us.

5. We appreciate your continued patience and willingness to work with us. Thank you for choosing us and have a great day!