Canon BJC-2010
Canon BJC-2100
Canon BJC-2110
Canon BJC-2115
Canon BJC-2120
Canon BJC-2125
Canon BJC-323f
Canon BJC-4000
Canon BJC-4100
Canon BJC-4200
Canon BJC-4200 Photo
Canon BJC-4300
Canon BJC-4302
Canon BJC-4304
Canon BJC-4304 Photo
Canon BJC-4310
Canon BJC-4400
Canon BJC-4500
Canon BJC-4550
Canon BJC-4650
Canon BJC-5000
Canon BJC-5100
Canon BJC-5500
Canon Bubble Jet i450
Canon CFX-B380IF
Apple Colour Stylewriter 2200
Apple Colour Stylewriter 2400
Apple Colour Stylewriter 2410
Apple Colour Stylewriter 2500
Canon Fax B180C
Canon Fax B215C
Canon Fax B230c
Canon Fax B740
Canon MultiPass 10
Canon MultiPass C10
Canon MultiPass C20
Canon MultiPass C2500
Canon MultiPass C30
Canon MultiPass C3000
Canon MultiPass C3500
Canon MultiPass C50
Canon MultiPass C5000
Canon MultiPass C530
Canon MultiPass C545
Canon MultiPass C5500
Canon MultiPass C555
Canon MultiPass C560
Canon MultiPass C635
Canon MultiPass C70
Canon MultiPass C75
Canon MultiPass C80
Canon S100
Payment
We take payment from your PayPal account at the time we receive your order. Additional Terms and Conditions for payments made by paypal can be found at www.paypal.co.uk . We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.Non Receipt Of Items
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately, we cannot investigate non-receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.
Orders sent by Royal Mail: We do advise that the majority of orders are received within 1-3 working days of despatch. However, for Royal Mail to class the order as lost in the post we have to allow them 15 working days to deliver before we can arrange a replacement or a refund [this is a Royal Mail rule].
Unfortunately, once the order has been despatched it is then the responsibility of Royal Mail to deliver your item, and as much as we would like to resolve this for you today we do have to allow them this timescale to deliver.
If you still haven't received it by the 15th working day, please contact us via eBay & we will investigate the matter for you.
Returns from outside the UK
If you purchase an item from our UK store then the return process is slightly different as we are based in the UK and you are taking the option to purchase from our UK Store. With this in mind any return to would be at the cost of the buyer under all circumstances.
Items Damaged in Transit
If your item is damaged in transit, we ask that you report it to us within 3 working days (24 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. Please contact us for more details as in many cases photo of damaged item as evidence will be accepted with no need to return.
Products Dead On Arrival
If your item(s) are faulty on arrival, please advise us as such within 3 working days.
If You Change Your Mind (DSR)
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Cartridgex will have a right of action against you to withhold a refund.
If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Please note: Distance Selling Regulations do not apply to businesses or Trade sales.