• PayPal Payments are preferred.
• All major credit and debit cards are accepted.
• For fastest available service please checkout immediately through PayPal.
• Please Contact Us for alternative payment methods.

• Shipping days are Monday through Friday, 8am-5pm PST.
• We ship out Same/Next Day of purchase date.
• Standard Ground Delivery time frames are 3-5 business days for delivery.
• LTL Freight Delivery time frames are 7-14 days for curbside drop-off delivery.
• Tracking is provided and uploaded via eBay.
• Please track your item using eBay's tracking system

• Returns/Exchanges are accepted within 30 days of delivery.
• Items must be returned as Brand New - Unused.
• Buyer is responsible for Postage Fees.

Return / Exchange Process

1. Go to: My eBay
2. Select: Purchase History
3. Select: More actions, drop down menu & select "Return this item"
4. Continue to follow the on screen instructions to complete the setup of your return with DH Casters.
• Postage Label will reflect the USPS (Post Office), and/or UPS.
  • Please drop-off at the designated mailing location.
• Product refunds are given in full as soon as the item is received.

• All DH Caster products are warranted for the period of one year from the date of purchase.  Any product that exhibits defects in material and or workmanship within the period of one year will be repaired or replaced at the discretion of DH Casters. 
• Nevertheless, the defective product must be acknowledged by DH Casters immediately.  Once your claim has been approved by DH Casters we will issue you a claim form.  When the form has been returned to DH Casters we will determine the net steps in resolving your claim.  The process for warranty claims takes approximately two business days from receipt of claim.
• Our warranty does not apply to abuse or misuse of our products, i.e. overloading, misapplication, accident, normal wear and tear, damage in transit or any unusual operating conditions [extreme temperatures], of which DH Casters was not consulted with prior to purchase.  All DH Casters products are not intended for the transportation of humans or the use for any riding apparatus.  DH Casters liability is limited to the factory cost based on the product purchased date.
• DH Casters makes no other express or implied warranty with respect to the product other than the limited warrant set forth above.  No DH Casters' employees, sales agent, dealer or distributor is authorized to make modifications extensions or additions to the warranty above, unless it is enforceable by applicable law, DH Casters disclaims all implied warranties of merchant-ability, non infringement, and fitness for a particular purpose and the liability of DH Casters.  If any damages related to any allegedly defective product shall under any tort, contract, or legal theory be limited to the actual price paid for such product and in no event include incidental, consequential, special indirect damages or any kind even if DH Casters is aware of the possibility of such damages.  Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply.   
• Please contact us via eBay's My Messages for any inquiries and we'll reply immediately during business hours.

DH Casters is an industry-leading manufacturer and supplier of a full line of casters, wheels, furniture dollies, accessories and related specialty hardware for virtually any industry and application for which a load carrying container uses casters or wheels to swivel, roll, turn and move.

We are a manufacturer of casters and wheels for OEM parts. We are the Direct Supplier for Distributors of OEM parts and Supply Distribution warehouses.

We manufacture over 10,000 standard caster and wheel products (as well as options) for virtually any application, industry and institution.