Neo 10 in 1 1500W Steam Mop - YouTube
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This item is in stock for fast dispatch from the UK. Upon dispatching your order you will receive an email notification through eBay to notify you. Please note this email can take up to 12 hours to arrive depending how busy the eBay server is. Our shipping address must be the same as your PayPal address. Please note once you complete the checkout process and submit payment, we will not be able to amend or cancel your order.
Delivery options and estimated timeframe
| Method | Normal Delivery in Working Days |
|---|---|
| UK Standard Delivery | 1-4 within the UK |
| UK Economy Delivery | 2-7 within the UK |
| Europe Airmal | 3-14 Days |
24 Hour Shipping available if you order by 2PM Monday - Friday
Lost & delayed items
95% of our items are shipped tracked, should you not have received your item within the time frames allocated for your service please contact us through eBay and we will check your order.
We only accept PayPal accounts with a confirmed address. We cannot accept personal or business cheques.
Terms and conditions of our return policy
Returning product due to changed mind
You may return the item unused and in its original condition within 30 days from the purchase date. Please note by original condition we mean the item must be in all of the original packaging and labels must be in good condition so the product can be resold at full price. The product must not be used. We will provide a refund ensuring your product meets our terms and conditions. After 30 days from the purchase date you are no longer eligible for a refund, in the event the item is returned after this time frame you can claim store credit from our website only, this will be for the same value as when purchased.
Faulty items
If your product develops a fault within 30 days of purchase please contact us and we will provide replacement parts or a full replacement if necessary. By faulty we mean unusable, broken or not as described. After 30 days from the purchase date we have statutory rights to refuse a refund in order to attempt to repair or replace the item. Only after this attempt can a refund be given. Any product within our warranty period will be repaired or replaced in accordance with the terms of the Consumer Rights Act 2015.
Postage
Our return process is free for the return of damaged or faulty goods, please contact us to obtain prepaid details. Postage is to be paid by the customer if you are returning an item due to a change of mind. We do not reimburse postage fees, if you encounter a fee at your local post office or parcel shop we will not be held liable for this.
Your shipping address must be the same as your PayPal address. Please note once you complete the checkout process and submit payment, we will not be able to amend or cancel your order.
If you want to change the shipping address, please change it before you make payment as this is not possible after. You can do this on the item's checkout page, you'll see a 'Change Postal address' option on the 'Review your purchase' page, click this link to change your postal address. You must do this before you finalise payment during checkout.
Due to automated order processing it is not possible to check your PayPal message notes regarding address change or any other information.
When was the item sent & when can I expect my order to arrive?
All items are shipped within 24 hours Monday to Friday from our UK Warehouse to your registered eBay address. This normally takes between 1 -5 working days to arrive in the UK and 4-10 days International. 24 Hour Courier if ordered by 2.00PM takes 24 Hours Monday to Friday (Weekends Excluded)
Do you combine shipping?
If you are buying several items, a small discount can sometimes be given. If this is the case, please contact us before purchasing to see if it is possible
How much is the shipping and handling charge?
Stated in the postage section of the listing
Do you ship internationally (including Ireland)?
Yes we ship to Ireland and parts of Europe please see the postage section on eBay for a full list of countries we ship to.
Can I collect the item?
Due to insurance purposes, it is not possible to collect your order from our warehouse however we offer a UK next day courier service Monday - Friday by 2.00PM starting from £4.99 on all items we sell.
Can I pay by cheque, postal order, bank transfer, nochex, card payment?
We only accept PayPal
Can you leave me feedback?
Due to high volumes of feedback, all positive feedback is generated and left automatically once received.
What should I do if I have an incorrect item or a fault with my item?
Please contact us through the eBay message centre with your eBay item details and issue and a swift resolution will be organised.
Can I change the PayPal delivery address after I have paid?
Your shipping address must be the same as your PayPal address. Please note once you complete the checkout process and submit payment, we will not be able to amend or cancel your order.
If you want to change the shipping address, please change it before you make payment as this is not possible after. You can do this on the item's checkout page, you'll see a 'Change Postal address' option on the 'Review your purchase' page, click this link to change your postal address. You must do this before you finalise payment during checkout.
Due to automated order processing it is not possible to check your PayPal message notes regarding address change or any other information.
Please can you supply a VAT invoice?
Yes, please send us a message and we will send you a VAT invoice.
Opening hours
Monday - Friday 9AM to 4PM Excluding UK Bank Holidays
You can contact us on the link below we aim to reply to all email within 24 hours Monday to Friday excluding bank holidays:
Click here to contact us through Ebay
Due to insurance purposes, it is not possible to collect your order from our warehouse however we offer a UK next day courier service Monday - Friday starting from £4.99 on all items we sell
