FEEDBACK- Feedback is very important to us and we always strive to give 5 star service and in return expect a good feedback. We would very much appreciate if you could leave  a feedback once you have received the product. I also always welcome any feedback to help us improve our service in the future.

Return Policy:

Cancellations
If you wish to cancel your order for any reason, please contact us immediately.
Only orders that have not yet been dispatched can be cancelled.
If the order has already been dispatched we will not be able to cancel at that stage and the below policy will apply.
Unwanted Items:
Once the item has been dispatched and if you are not happy with your item or do not wish to keep your item you may cancel your order within 14 working days from the day of delivery.
Goods must be returned 'AS SOLD' including all accessories and in the original packaging complete 'AS NEW'.
It is your responsibility to return the unwanted items at your expense and risk.
Faulty Items:
On delivery of the item, before signing for the goods, please inspect if the box or the item looks damaged.
If the items or box looks damaged, you must state damaged on the paperwork, and you may refuse the delivery from the courier, failure to do this will result in your claim being rejected.
Faulty items or missing parts should be reported within 48 hours after delivery. Please email us a description and photos of the defects.
Once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement unit.

 

Returns, Cancellations and Substitutions

 We offer a 30-day money back guarantee, please refer to Returns. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns section.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations (see the Returns page for further details).

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

 

WARRANTY TERMS AND CONDITIONS:

Terms and conditions only applicable for any warranty offered in the item description at the time of sale; it starts from the date of purchase unless otherwise stated.

The length of warranty will be stated in the item description. Our warranty will cover the item for manufacturing faults which may arise with the item within the stated warranty time period. If a manufacturing fault occurs we will be more than happy to repair / replace the fault / item at our choosing, no refunds will be issued after 30 days. (All you need to do is contact us by email if there is a fault and we will resolve as soon as possible) PLEASE NOTE: Accidental, physical or water damage is strictly not covered.

The product must be returned with original packaging.

It is only valid in the UK.

It does not cover wear and tear, damage, misuse or consumable parts.

The product must be correctly installed and operated in accordance with the instructions contained in the instruction manual.

The product must be used solely for domestic purposes.

The guarantee will be rendered invalid if the product is re-sold or has been damaged by inexpert repair.

The guarantee is in addition to, and does not diminish your statutory or legal rights.