We respond to most emails within 24-48 hours.  If you haven't heard back from us within 48 hours, check your blocked email folder in your email program.  That is usually where it is.

We will not be responsible lost or damaged shipments sent First Class.  This is at your own risk.  It can sometimes take up to several weeks to arrive this way.  All the other shipping options are a lot better than First Class, there is a reason its the cheapest method. We hear from people that they have never had an issue but every shipment is different.  We cannot do anything with lost or damaged shipments sent this way.  We will not refund or reship for any item sent this way.  The only reason we continue to offer this service is because people complain about the costs of shipping.

We have software that leaves feedback at the end of each month automatically for anyone that has left us feedback.

We do combine shipping just request an invoice before paying.

International customers please note, import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.