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1. When will my order be dispatched?
Your order will be dispatched within 1-3 business days. During peak times there may be delays. Our distribution center is located in Brisbane, QLD, and is closed on weekends and public holidays.
2. How long does delivery take?
We use Star Track’s express service for sending satchels, loose cartons and pallets. This will take 1-6 days to major cities in Australia, depending on your location.
3. How much does delivery cost?
Shipping is calculated at the cart stage during checkout, taking into calculation the quantity or items ordered, the weight, and the dimensions.
4. How can I track my order?
Once we have packed and dispatched your order, we will send you a confirmation email with a courier information and tracking number.
NOTE:
Tracking details may need some time to appear. If tracking information does not appear initially, please come back later and check again.
We offer 30 day returns for change of mind or claims against the discrepancies with orders.
To be eligible for a return, your item:
- Must be unused and in the same condition that you received it
- Must be returned within 30 calendar days of receiving the order
- Must be in its original packaging
- Must have the receipt or proof of purchase (please enclose in return)
Items not eligible for return:
- Items on sale / clearance / end of the line
- Requests received after 30 days of receiving your order
- Items used or not in original condition and packaging
- Items with no receipt of purchase
