PLEASE NOTE: EVERY PRODUCT IS PASSED THROUGH A QUALITY CONTROL PROCESS AND STAMPED INDIVIDUALLY WITH OUR OWN COMPANY STAMP (AT).
SHIPPING
⦁ Product will be dispatched after the clearance of full payment.
⦁ Orders are dispatched on the same day if payment will be cleared before 1pm
⦁ Order before 1pm will be dispatched on the same day, For orders after 1pm, they will be dispatched on the next working day. Please note that NO orders are dispatched on weekends.
⦁ If the item returned back to us we will charge our a postal cost for refund or redelivery.
Returns
⦁ If you change your mind and wish to return the product or want to exchange the product you must notify us within 7 days of purchase.
⦁ We must receive the product within 7 days.
⦁ We will be happy to accept returns, refunds or exchange the product within 14 days of payment date as long as the product is not broken/used, with all tags attached and with their original pack.
⦁ It may can take time for refund/exchange the product.
⦁ Lost items case cannot be filled by informing us after 14 days of purchase.
Attention customers
⦁ If any problems arise with your order, kindly give us the opportunity to resolve any issues prior to leaving Negative/Neutral feedback / low ratings.
⦁ Please note that we work very hard to provide an excellent service to our eBay customers and we would like all our customers to be satisfied.
⦁ Our office hours are from MONDAY to FRIDAY from 11:00 AM to 19:00 GMT.
⦁ We aim to respond to all messages within 24-48 hours during our working week.
⦁ Any messages received outside of working hours will be responded to on the next working day in the same time frame.
⦁ If you are not satisfy with our product or shopping experience then please don't hesitate or free to contact us to resolve the issue before leaving a negative or neutral feedback.