-FAQ:
1. Q: why battery don't hold a charge, how to fix it?
    A:this is new battery, for first use, we suggest buyer:
     Remove the battery for a while
     Install battery and full charge it by ac adapter
     Leave charger and let the battery drain to shut off
     Repeat above charging and discharging at least 2 times.
   you charge the battery when power lower than 20%. If available, connect ac charger when doing computer work. 
   If run the battery shut down often, it will shorten the battery life.

2. Q:battery can't charge fully, how to fix it?
     A: Remove the battery for a while
     Install battery and full charge it by ac adapter
     Leave charger and let the battery drain to shut off
     Repeat above charging and discharging at least 2 times.

3. Q: Battery can't be recognised by my laptop, do I need exchange a new one,
     A: we met this issue before, maybe because of your laptop system, we suggest you can:
     Remove all battery drivers 
     Remove battery
     Connect laptop using AC charger, double check no battery drivers installed 
     Connect battery 
     Drivers will install automatically
     Full charge the battery by ac adapter
     Leave charger and let the battery drain to shut off
     Repeat full charge and full discharge about 2 times.
     if still not be solved, please contact us and exchange a new one.

4: Q: Battery dies suddenly at about 20%, do I need to recalibrate?
     A: Kindly check the battery settings and BIOS, do reset something, 
    then:
     Remove the battery for a while
     Install battery and full charge it by ac adapter
     Leave charger and let the battery drain to shut off
     Repeat above charging and discharging at least 2 times

Payment & shipment :

    1.We ship out items to buyer’s PayPal confirmed address from New York via USPS. Please verify your shipping address carefully    before checkout, since it can not be changed after order placed.

    2.Items are shipped directly from our US warehouse normally within 24 hours after payments are received. Orders placed on weekend will be shipped within 2 days.

    3.We offer discounts for Combine Shipping. Please contact us at the first time if you need combine shipping, and an invoice with discount will be sent to you.

Return and Warranty :

1. 60-day money back guaranteed and no questions asked. If you are not happy with your purchase, simply send it back for a refund or replacement within 60 days after you receive your order.

2. After 60 days, your purchase will be covered by one year manufacturer warranty, which includes repair or replacement.Merchandise can be replaced with new or re-manufactured one if it fails with proper usage and because of quality within three months from your purchase date. Otherwise, it can be repaired through manufacturer if under warranty.

3. Returns are processed automatically through our system, and please contact us first for a return authorization number or RMA#,in order to get your refunds or replacement timely.

4. We offer our customers best return experience and your satisfaction is guaranteed.

5. Our products are guaranteed 100% against defects. In case of being defective, merchandise can be returned at our cost with return shipping label provided,if returned within 60 days from your order-receiving day. So buy with confidence and safe minds 

6. Buyers are responsible for return shipping, and shipping & handling charges are generally not refundable, unless it is defective products or mistakes on the seller side.

7. Returns not caused by seller or product defection are subject to a 20% re-stocking fee, and we reserve the right not to accept returns over 60 days for objective reasons unrelated to seller.

8. For warranty coverage, buyers are responsible for shipping charges to and from seller or manufacturer.

Feedback :

1.The best way to contact us is via eBay message.

2.We value our customers very much . Please give us the opportunity to help resolve your issues. In case you have concerns or problems with your order.

3.Please contact us before you leave   NEGATIVE FEEDBACK .We are promptly responsive to customer’s issues and try everything possible to make you 100% satisfied.