30-Day Money Back Guarantee.
Price displayed includes VAT at 20%.
The VAT tax is collected by eBay instead of seller.
The final charge may be different depending on the delivery address.
We value your business. If you're not completely satisfied with the XP-Pen experience, you can submit return/refund request to us.
2. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.
3. If the returned item is used, surface scratched , damaged, missing parts, defaced packing or dirty or is damaged during return because it wasn't packaged correctly, is not eligible for return, or seller might deduct from your refund to cover the loss in the item's value.
4. Buyer should provide trackable tracking number, specific reason for the return, and your eBay ID (attach to the package).
XPPEN Technology CO. (“XP-Pen”) represents and warrants to the original purchaser (“Purchaser” or "you") that Star/Artist/AC’s devices (“Product”) are free from material defects, including improper or inferior workmanship, materials, and design, during the designated warranty period, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions:
1. Warranty Period: Coverage under this warranty is limited to the following time periods:
Graphic tablet, Graphic display, Tracing pad, AC accessories : a period of 1 years from the date of purchase.
2. This limited warranty only applies to products manufactured by or for XP-Pen and that can be identified by the “XP-Pen” trademark, trade name, or logo affixed to them. The limited warranty does not apply to any non-XP-Pen products or software.
3. The limited warranty extends only to Purchasers who purchased the Product in XP-Pen official ebay store or other official channels and is not assignable or transferable to any subsequent purchaser/customer.
4. During the limited warranty period, XP-Pen will repair or replace at XP-Pen’s sohle option, any parts of the Product that are defective or malfunctioning during normal usage. XP-Pen reserves the right to use new or refurbished replacement parts in repair of the Product.
5. This limited warranty covers only the costs of parts and labor. Other related costs such as shipping and delivery costs may be borne by Purchaser at XP-Pen’s option.
6. At XP-Pen's request, Purchaser must provide proof of the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.
7. This limited warranty does not cover damage resulting from:
8. This limited warranty will also be null and void in any of the following events:
The serial number or warranty seal on the Product has been altered, defaced or removed;
Any term contained in this limited warranty has been altered or modified in any way without prior written consent of XP-Pen;
XP-Pen has not been notified by Purchaser of the alleged defect or malfunction of the Product during the applicable warranty period.
9. If the Product is returned to XP-Pen after the expiration of the warranty period, XP-Pen’s normal service policies shall apply and Purchaser will be charged accordingly.
XP-Pen assumes no obligation or liability beyond that which is expressly provided for in this limited warranty.
All warranty information, pricing, product features and specifications are subject to change.
10. This limited warranty provides Purchaser’s sole and exclusive remedy to be provided by XP-Pen. The agents, employees, distributors, and dealers of XP-Pen Products are not authorized to make modifications to this limited warranty or make additional warranties binding on XP-Pen.
XP-PEN: X-Infinite, P-Possibility, Pen-Digital Pen. The Infinite is possible with the XP-PEN digital pen. Start your creative journey today.
XP-PEN is a professional and reliable supplier of graphics tablets, pen display monitors, stylus pens, and more.
XP-PEN was founded in Japan in 2005 and began its research and development of graphic tablets. In 2015, XPPEN Technology Co. was founded in the United States, while the XP-PEN R&D team applied its proprietary passive technology to graphics tablet products and the international marketing team began a global marketing effort
Over the course of 14 painstaking years, XP-PEN has been dedicated to the research, design, production, and marketing of digital tablets. Our team is committed to endless innovation with the goal of bringing every artist into the digital age with tools and technology to suit their individual needs. XP-PEN has become a well-known brand of digital graphics tablets and it’s clear that users all over the world appreciate the tools, technology, and value that XP-PEN brings to the market.