Luxdiscountwarehouse |
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BRAND |
GUCCI |
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VOLUME |
50ML |
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DISPATCH |
SAME DAY |
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FRAGRANCE |
BAMBOO EDP |
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RETURNS
We know that
occasionally you may want to return an item so below are instructions on how to
do so.
If you are
not completely satisfied with your purchase you may return it to us within 28-day
money back guarantee. During this time period you can inspect the items you
have paid for and providing they are not used or tampered with, return them for
an exchange or refund. The refund will be for the cost of the perfumes, minus
delivery cost, minus a 15% Restocking Fee. We cannot process returns after the
28 day period. Faulty or Damaged issues must be reported within 48 hours of
receipt of your order or a refund may not be possible. Orders cancelled prior
to dispatched, will be refunded minus 4% of the Total amount paid. This is to
cover the non-refundable fees that we (The Vendor) have to pay.
Under no
circumstances will we offer a refund or exchange goods that have been tampered
with, opened or used. We will refuse claims for returns whereby you have used
the product and decided that it is not to your liking, or because you perceive
it to be different from previous versions that you may have tried. Perfumes can
vary in smell or perception of smell for many reasons; this does not constitute
a fault in the product that we are providing. For this reason, we strongly
recommend, that in the first instance, you order a smaller amount of the
perfume, if you have not previously sampled it from our store.
Faulty
and Damaged Goods
In the
unlikely event that goods should arrive damaged or faulty, we may provide a
replacement item or refund as appropriate. Please contact us immediately in the
event of damage or faults (see contact details and instructions below)
Customers
are required to inspect all items that constitute the order immediately upon
receipt. Failure to report any damage within 48 hours of delivery will be
considered to be an acceptance of the items condition. Any damage reported more
than 48 hours after the signature on the delivery MAY be rejected. If a return
is accepted the faulty item should be returned with all the original packaging
and accessories as purchased along with all relevant documents within 28 days
of purchase. The customer will be required to provide digital photographs and a
confirmation statement that the item arrived damaged. This information will be
used to file a claim with our courier. The customer will be required to
cooperate with the courier and us in any resulting investigation. Purchasing
from Houseofperfumes Samples UK is a full acceptance of these terms and
conditions.
How
to return a product
We recommend
using a Royal Mail Recorded service, when sending back to us. If you choose not
to use a recorded service (at your own risk) please ensure that you apply
adequate postage (Jiffy envelopes will generally need to be sent as a 'Large
Letter'). We regret that we cannot be held responsible for non-delivery of
goods you return to us, which is why we highly recommend using a Recorded
service so that in the unlikely event of a lost item, you are able to claim
back the value of the items from Royal Mail. Returned items that are lost are
the responsibility of the sender, not Houseofperfumes Samples UK LTD. Please
retain your Tracking receipt until you have received acknowledgement or credit
for the return.
We
advise that you return goods
Using adequate
packaging, such as a padded jiffy bag, to reduce the likelihood of damages
occurring. Royal Mail consider perfumes as hazardous goods, and therefore
when dispatching, you will need to advise the post office that the contents of
the package contain perfume. The post office will then apply an ID8000 label on
the package to ensure it meets the correct requirements for dispatch.
All returns
must be processed by contacting us first via email and this must be done prior
to you sending any returns. You can contact our customer services team to
advise if you have a return to make