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Shipping & Handling Details |
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Default Shipping
Cost or Free Shipping Information:
▲ Default
shipping cost or free shipping service is only for the
customers from Canada or the lower 48 United States by
Canada Post, USPS or the UPS Ground. Customers from
other areas or needs other shipping ways, please contact
us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa,
Alaska, Hawaii, PO Boxes, APO/FPO addresses or other
countries/areas, there WILL be extra shipping costs,
please contact us for more detailed information.
▲ Please
make sure your address is valid for both UPS and USPS
services. Any costs incurred because of incorrect or
undeliverable address should be undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments
cleared. Orders are processed from Monday-Friday; Not on
the weekends & public holidays.
Sales tax / Customs duties: Any
sales taxes or Customs duties are not included. If came
out, they must be undertaken by the buyer.
Damage In Shipping: Contact us
First! We will work with you to get the case resolved in
the fastest method. |
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Return / Refund |
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If you are not 100% happy
with your purchase, please contact Us. Please don't
directly opened a request or case without informing us,
or else, we will do some discounts on the warranty and
other sales-services later on. Hope for your
understanding.
Returns &
Exchanges
▲ All returns must be
made within 14 days of delivery date. Items must be in
new, unused condition, with all original materials
included with the shipment. A partial refund may be
applied for opened or damaged items, depending on the
condition.
▲ Items returned
under the buyer’s remorse: The return shipping fee must
be covered by the buyer; The original shipping cost will
also be deducted from the refund. 15% restocking fee of
the items purchase price will be charged.
▲ Returns
that are the result of our seller's error: Buyer will
receive a full refund of the item as well as shipping
charges
▲ All
returns require a RA (Return Authorization) number that
will be given by our seller. Please contact with us at
first for more details.
Defective &
Damaged Products
▲ If
product was received damaged or not as described, please
send us some pictures or videos, so we could well
understand your problem, then solve them for you ASAP.
Besides, it's much helpful for us to claim with UPS,
remind our related department to pay much more attention
to packaging later on. Hope for your understanding.
▲ Replacement
or refund of defective or damaged products can only be
returned in exchange for the exact same product, or
else, the purchase price will be refunded back to your
original payment method.
▲ If
an item is received damaged, customer service must be
contacted within 7 days of receiving your item. All
returns require a RA (Return Authorization) number as
above. |
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Payment |
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eCheck
Issues: Payments via
eCheck do not clear immediately. Usually you will
wait 5-7 days after checkout for it to clear. Then
we will arrange shipments for you.
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Warranty &
Feedback |
▲ 6
months' warranty for the machines, not for the
consumables. We stand behind our products all the item,
so even if your warranty period has expired, you can
still seek for service or technical support from us with
low cost.
▲ Any
warranty shipping cost to us is responsible by buyer.
▲ Any
shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring
you the best purchase experience. If there is any
problems, please contact us ASAP. If not, please leave
us a positive feedback as it's very important for us.
Thanks very much. |
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