1. Payment should be completed within 3 (Three) days of auction closing. Or unpaid dispute will be filed for closing auction automatically.
2. If for some reason there is any issue with the payment, please contact us, and we will be glad to work with you to have it resolved.
1. We have 2 warehouses located in CA and NY, so your parcel will be shipped from one of them.
2. Package handling only takes 2 business day at our warehouse, so please make sure entering correct payment and shipping information before checking out.
3. According to eBay policy, we only ship to eBay ADDRESS. Once your payment is completed, you can leave eBay note or click the button named “contact seller” in your purchase history if the changes are needed before we send the product.
4. If an address change is needed after sending your item, you will be responsible for any fees associated.
5. Orders placed on weekend will be shipped within 3 days.
6. Fedex:2-8business days.
7. We only ship to the Mainland 48 states, and we do not ship to Alaska, Hawaii, FPO or APO
1. All of our items come with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In the event that you receive the item that is not to the standards above, please contact us via eBay messages. All returns should be shipped with delivery confirmation.
2. Please note that all returns must be pre-approved by globalbid. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
3. All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the round-trip shipping fee. (E.g. you bought wrong model or wrong color).
4. We ONLY accept the return for original package. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return.
5. We reserve the right to refuse any returns for objective reasons.
1. If you are satisfied with the product you received, please leave us positive feedback and 5 star comment, which will be highly appreciated.
2. If there is any problem about your order, please contact seller prior to leaving feedback, and we will be glad to work with you to have it resolved.
3.If you are dissatisfied for any reason, please do not be quick to leave negative or neutral feedback. We’ll try our best to resolve any problem for you to make EACH CUSTOMER 100% SATISFIED and always leave positive feedback to all our customers.
1.Before purchasing, you can contact us directly by clicking "Ask a Question" at bottom of this page.
2. After purchasing, you can contact us by clicking the button named “contact seller” in your eBay purchase history.
3. We will answer your question within 24 hours(except Holiday).
FAQ
Q: How do I pay for my purchase?
A: We only accepts the payment method Paypal.
Q: When will the item be shipped out?
A: The item will be shipped within 2 business day once payment completed.
Q: Where do you ship from?
A: We have 2 warehouses located in CA and NY, and the item will be shipped from one of them.
Q: Where is my tracking number?
A: Some of our parcels are shipped with tracking <, and u could check it as the following steps:
Please log on your account. Click ”my eBay”----->”My Summary” or open your emailbox and find the shipping notification email.
Q: How do I return an item?
A: We accepts returns. Item must be returned within 14 days. Refund will be given as the product is back. Please contact our customer service before you return an item.
Q:Can you ship to Hawaii / Alaska / Puerto Rico / APO?
A: We do not ship to the above addresses.