Discover SuperGift utilising the latest technologies to make your shopping experience even better.

Our pages are fully responsive and offer a unique online shopping experience such as frequently bought items and recommended gifts.

We want to be the first to know all about your needs, and that's why we have SuperGift online

Browse our store and search your next needed product.

Please be advised that bulk order may require palletising. In the event this occurs, the courier will contact you to discuss how to move forward. If you have any issues, you can also contact us.  

Please be aware while we guarantee that we will dispatch your order however we cannot be held responsible for any delays with the courier.

All orders are dispatched with Royal Mail or DPD local.

Dispatch time - Same day if ordered before 2pm (working days only)

Important information:

We are only able to dispatch your order to the address registered on your PayPal account at the time of payment. Please ensure any address changes are updated prior to ordering.

If you live in any of the following regions, your delivery may have a higher cost: Scottish Highlands, Orkney, Shetland and Western Scottish Islands and Northern Ireland.

We are not able to ship to:

• BFPO
  

• Channel Islands
  
• Republic of Ireland (Eire)
  
• Isle of Man
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• Please be aware that in certain circumstances our couriers are unable to deliver to some postcode areas. In this instance we will cancel and refund your order.   ?
• 
  All delivery times are subject to change, especially during peak periods.
  

Changed your Mind?

We do our best to ensure all of our customers enjoy a happy shopping experience with SuperGift however occasionally you may need to return an item.

To return an item(s) please notify us via My eBay, and state the order number on the subject and the remaining information in the message. Please allow up to 48 hours for a response.

The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

Our returns policy does not affect your statutory rights.

Is your item faulty or damaged?

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

My item has developed a fault within 30 days of delivery.

Within 30 days of receipt of the goods (or for perishable goods within their use by date) you will be offered the choice of a repair, replacement or full refund. If your item develops a fault, please notify us via My eBay.

We will offer either a refund including postage costs, or a replacement product (stock permitting). The refund or replacement will be actioned once the original product has been returned to the SuperGift team for assessment and verification of the fault.

The fault has developed after 30 days but within 12 months of delivery.

From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund. Once the item is returned to us and sent to our technicians, if a repair is not possible, we will offer either a refund, or a replacement product (stock permitting). The Buyer is responsible for return shipping costs and insurance. The 12 month warranty starts from the date of the original purchase.

If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

Where possible, damage in transit should be notified within 48 hours of receipt of the goods, by contacting the customer service helpline on 01844 397271 or contacting us via My eBay.

Items returned to us via collection or pre-paid label will take 48 hours to be delivered back to us for assessment. Please note that it can take 3-5 days for any refund given to be shown in your PayPal account.

SuperGift is wholly owned and managed by Super Gift Ltd, Registered Office: SuperGift, Unit 8 Meadow View, Long Crendon, Aylesbury, HP18 9EQ.

Please Note that is the head office address and no returns or correspondence should be sent here. If you are need of support or have any questions, our team can be contacted by My eBay

At SuperGift our dedicated customer support team have been specially trained to assist with any enquiries you may have.

They are available to assist you from 8:30am until 5:30pm Monday to Friday (excludes bank holidays) and can be contacted via My eBay.

We will respond to most emails and queries within two working days.