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Shipping &
Handling Details |
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Default Shipping Cost or
Free Shipping Information:
▲ Default
shipping cost or free shipping service is only for the
customers from Canada or the lower 48 United States by Canada
Post, USPS or the UPS Ground. Customers from other areas or
needs other shipping ways, please contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa,
Alaska, Hawaii, PO Boxes, APO/FPO addresses or other
countries/areas, there WILL be extra shipping costs, please
contact us for more detailed information.
▲ Please
make sure your address is valid for both UPS and USPS
services. Any costs incurred because of incorrect or
undeliverable address should be undertaken by buyer.
Handling
Time: Shipping
is usually made in 1-3 business days after payments cleared.
Orders are processed from Monday-Friday; Not on the weekends &
public holidays.
Sales
tax / Customs duties: Any
sales taxes or Customs duties are not included. If came out,
they must be undertaken by the buyer.
Damage
In Shipping: Contact us First! We
will work with you to get the case resolved in the fastest
method. |
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Return / Refund |
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If
you are not 100% happy with your purchase, please contact Us.
Please don't directly opened a request or case without
informing us, or else, we will do some discounts on the
warranty and other sales-services later on. Hope for your
understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery date. Items
must be in new, unused condition, with all original materials
included with the shipment. A partial refund may be applied
for opened or damaged items, depending on the condition.
▲ Items
returned under the buyer’s remorse: The return shipping fee
must be covered by the buyer; The original shipping cost will
also be deducted from the refund. 15% restocking fee of the
items purchase price will be charged.
▲ Returns
that are the result of our seller's error: Buyer will receive
a full refund of the item as well as shipping charges
▲ All
returns require a RA (Return Authorization) number that will
be given by our seller. Please contact with us at first for
more details.
Defective & Damaged Products
▲ If
product was received damaged or not as described, please send
us some pictures or videos, so we could well understand your
problem, then solve them for you ASAP. Besides, it's much
helpful for us to claim with UPS, remind our related
department to pay much more attention to packaging later on.
Hope for your understanding.
▲ Replacement
or refund of defective or damaged products can only be
returned in exchange for the exact same product, or else, the
purchase price will be refunded back to your original payment
method.
▲ If
an item is received damaged, customer service must be
contacted within 7 days of receiving your item. All returns
require a RA (Return Authorization) number as above. |
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Payment |
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eCheck Issues: Payments
via eCheck do not clear immediately. Usually you will
wait 5-7 days after checkout for it to clear. Then we
will arrange shipments for you.
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Warranty &
Feedback |
▲ 6
months' warranty for the machines, not for the consumables. We
stand behind our products all the item, so even if your
warranty period has expired, you can still seek for service or
technical support from us with low cost.
▲ Any
warranty shipping cost to us is responsible by buyer.
▲ Any
shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring you
the best purchase experience. If there is any problems,
please contact us ASAP. If not, please leave us a positive
feedback as it's very important for us. Thanks very much. |
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