As a leading boiler parts supplier, we offer a wide range of:
- OEM (New and Refurbished)
- Compatible (New and Refurbished)
- Refurbished parts
National Boiler Spares is the only company in the UK that is accredited to:
- BSI KITEMARK (Refurbished parts)
- ISO 9001:2015
- ISO 14001:2015
Assuring all our customers we provide the highest level of quality parts and services.
DIRECT SALE
Directly purchasing the product from us
REPAIR SERVICE
Please be aware that we will repair your part, no part will be sent to you from us.
An email will be sent to you confirming your order, please note that it will state that your order
has been dispatched but no part at this point will be dispatched, please send your part to us for
repair
How does this service works?
- When purchasing this service, the customer is required to send the faulty part to us.
- Once we have received the part, it will be inspected and tested by our engineers to assess any faults
- If your part is in repairable condition, then we will repair this for you. If there are any issues, you will be contacted by our Customer Service Team
- Once repaired, we will send your part back to you
ADVANCE REPLACEMENT SERVICE
Upon selecting this service you are purchasing a DIRECT PART from us, but you have the option to
send your old part to us for a partial refund.
This service will entitle you to a £30 refund only if::
- Your old part is in a repairable condition
- Your part is not burned, or water damaged beyond repair
- We receive the part within 14 DAYS of the purchase
The customer is responsible for all postage and packaging costs.
The original invoice and contact details must be sent to us with the part to allow for a refund.
Wallsend, Tyne And Wear, NE28 6SG.
Your refund will be processed via the original payment method.
*Note to customer* Not all of our products are applicable for each service.
- DIRECT SALE
- REPAIR SERVICE
- ADVANCE REPLACEMENT SERVICE
Once you have selected the part you need, the drop-down options will show you what is available for
that part.
Please contact our Customer Service Team for support or information if required
OUR ADDRESS
Heating Trade Supplies, Tyne View Terrace
Wallsend, Tyne and Wear, NE28 6SG.
We provide free first-class postage for UK and mainland areas. Orders must be placed
before 3 pm Monday to Friday for same-day dispatch. If purchased Saturday, Sunday and
Bank Holidays, it will be processed and dispatched the next working day.
DELIVERY TIME
We offer free next day delivery on orders over £35.
All parts ordered before 3pm Monday – Friday will be dispatched the same day, (Friday
orders will be delivered the next working day), however next day delivery cannot be
guaranteed.
WARRANTY
All our products are subject to 1 YEAR WARRANTY.
All warranty returns must be sent with a copy of the invoice and contact details.
Once received our engineers will test the part and if required one of our Customer
Services specialists will contact you with an update.
Exclusions to warranty:
Fans: Fan coils and motors failing due to boiler overheating will not be covered
under warranty.
For Electronic parts such as Printed Circuit Boards (PCB): if the parts have
experienced any water damage or external electrical shortage this will not be covered by
warranty.
Failures or defects caused by misuse.
RETURNS POLICY
Complete the return form and provide return reasons.
If the part you received is faulty, we will refund postage up to £6.50.
A 20% restocking fee is applied if returned items are not faulty.
If your part is lost or the incorrect item has been sent out, we will arrange a
collection and issue the appropriate replacement.
Your refund will be processed via the original payment method.
This part fits the following boilers:
Baxi 100 HE
Baxi 100/2 HE
Baxi 50/2 HE PLUS
Baxi 80/2 HE PLUS
Baxi 100/2 HE PLUS ISS
Baxi BARCELONA
Baxi BARCELONA SYSTEM
Baxi COMBI 100 HE PLUS
Baxi COMBI 130 HE
Baxi COMBI 133 HE PLUS
Baxi COMBI 80 HE PLUS
Baxi 15 HE
Baxi 24 HE
Baxi SOLO 12 HE
Baxi SOLO 12 HE A
Baxi SOLO 15 HE
Baxi SOLO 15 HE A
Baxi SOLO 18 HE
Baxi SOLO 18 HE A
Baxi SOLO 24 HE
Baxi SOLO 24 HE A
Baxi SOLO 30 HE
Baxi SOLO 30 HE A
Baxi SOLO 12 IE
Baxi SOLO 15 IE
Baxi SOLO 18 IE
Baxi SOLO 24 IE
Baxi SOLO 30 IE
Baxi SYSTEM 100 HE PLUS
Main 12 HE A HEAT ONLY
Main 15 HE A HEAT ONLY
Main 18 HE A HEAT ONLY
Main 24 HE A HEAT ONLY
Main 30 HE A HEAT ONLY
Main 12 HEAT ONLY Erp SERIAL NO. ENDING IN AC
Main 12 HEAT ONLY Erp SERIAL NO. ENDING IN BC
Main 15 HEAT ONLY Erp SERIAL NO. ENDING IN AC
Main 15 HEAT ONLY Erp SERIAL NO. ENDING IN BC
Main 18 HEAT ONLY Erp SERIAL NO. ENDING IN AC
Main 18 HEAT ONLY Erp SERIAL NO. ENDING IN BC
Main 24 HEAT ONLY Erp SERIAL NO. ENDING IN AC
Main 24 HEAT ONLY Erp SERIAL NO. ENDING IN BC
Main 30 HEAT ONLY Erp SERIAL NO. ENDING IN AC
Potterton GOLD 30 FSB
Potterton GOLD H 15
Potterton GOLD H 18
Potterton GOLD H 24
Potterton GOLD HEAT 15 Erp serial no. ending in AC
Potterton GOLD HEAT 15 Erp serial no. ending in BC
Potterton GOLD HEAT 18 Erp serial no. ending in AC
Potterton GOLD HEAT 18 Erp serial no. ending in BC
Potterton GOLD HEAT 24 Erp serial no. ending in AC
Potterton GOLD HEAT 24 Erp serial no. ending in BC
Potterton PROMAX FSB 30 HE
Potterton PROMAX 15 HE
Potterton PROMAX 24 HE
Potterton PROMAX 15 HE PLUS
Potterton PROMAX 24 HE PLUS
Potterton PROMAX 30 HE PLUS
Potterton PROMAX HE SYSTEM
Potterton PROMAX SL 24 HE PLUS
Potterton PROMAX SL 30 HE PLUS
Potterton PROMAX SL 12 HE PLUS
Potterton PROMAX SL 15 HE PLUS
Potterton PROMAX SL 18 HE PLUS
Potterton PROMAX SL 24 HEAT ERP SERIAL NO. ENDING AC
Potterton PROMAX SL 24 HEAT ERP SERIAL NO. ENDING BC
Potterton PROMAX SL 12 HEAT ERP SERIAL NO. ENDING AC
Potterton PROMAX SL 12 HEAT ERP SERIAL NO. ENDING BC
Potterton PROMAX SL 15 HEAT ERP SERIAL NO. ENDING AC
Potterton PROMAX SL 15 HEAT ERP SERIAL NO. ENDING BC
Potterton PROMAX SL 18 HEAT ERP SERIAL NO. ENDING AC
Potterton PROMAX SL 18 HEAT ERP SERIAL NO. ENDING BC
Potterton PROMAX SL 30 HEAT ERP