The only payment method we accept so far is PayPal.

If this brought up any inconvenience to you, please accept our apology. Any other question is welcome to ask through our excellent customer service.

The return policy is straightforward.

Our customers possess the right to Open-A-Return on any order received in 30 days. However, in a healthy transaction where no mistake is proved to be made by the Seller, the Buyer will be responsible for the Return Label Cost. Also, please note that a return on orders over 30 days old will be denied in any occasion.

Shipping will always be Fast & Free.

Whereas any payment upon the item was made, your item will be very well packed and sent within 1 to 5 business days (It's usually 1-3, and we put 5 just in case), and it should be safely delivered within 2 to 3 weeks. During these days, no worry shall be concerned, so please sit back and wait for your package along the delightful sunshine and peaceful moonlight.

To be explicit, your item will be shipped via Speedpak Standard. Your carrier tracking number will be immediately sent to the e-mail address associated with your eBay account as label generated. You may keep track of your order at will. If any question or problem is raised during transition, please let us know and we will help till the end.

Sometimes things can go wrong no matter what.

As a responsible seller, we help in any problem, such as damaged goods, defective products, unclear descriptions, or etc., that you consider as a dissatisfaction, the door to our Customer Service is always widely opened for you.

Please let us know how we can help if you needed ANYTHING ANYTIME! 

Yet please also notice that any collaboration needs time to reach a solution.

* For a delayed or lost package, as we actively communicate with our colleagues and shipping carriers. This process could take up to 14 days, so if the item is needed urgently, we highly recommend you to place another order.  

* For a presumably defective product received, our customer service will work this out with you in a quick manner. In this case, please describe the issue as clear as possible. Pictures and videos can be extremely helpful and time-saving here.

* For any confusing or false description in the listing that causes a mis-purchase, please kindly remind us so we can improve our listings and continuously offer a better purchasing experience to you and to all our customers as well. Did it occur to be our mistake for the faulty transaction, we would be responsible for the return cost.

Among all sorts of the problem, before the puzzle resolved or time expired, a refund or replacement will NOT be issued.

We wish you understand the pressures here, and our effort will always come to your aid.

Most of the accessories of the doll house are handmade, not machine produced. There may be flaws in some places, but it does not affect the appearance or use.  

I believe that you who like dollhouses have a kind heart and are a caring person. If you have any questions after receiving our products, please contact us! ! ! Please do not open a return case lightly! ! ! Please give us a chance to solve the problem and serve you. If the product has quality problems, we will definitely give you a full refund，so you don't have to open a return!

Long-term cross-border transportation may cause the package to be damaged or deformed, please understand. If the product is damaged, please take a photo and leave a message to us, we will give you a full refund.

Hope the doll house brings us joy and don't let the little things spoil your mood. In conclusion, I believe that communication can solve all problems, please give me this opportunity to communicate with you.