For INTERNATIONAL orders, please be advised that we cannot guarantee exact delivery date. It may vary depending on your local customs/post office regulations.
Kindly contact us if you require any further assistance and we'll be glad to assist you.
Change Address
— If you are requesting to change your address, please let us know ahead
of time. Otherwise, your order will be shipped to the address that you
provided in your eBay/PayPal record.
Cancelled Transactions
— We
can cancel transactions, just let us know so we can process it
immediately. We might provide an RMA number or further instructions if
in case the item was already shipped.
Received Wrong Item/Not as Described
— We're humans and we intermittently commit mistakes but we are keen to
correct them, in a way that the buyer prefers. If the item received was
wrong or not the same as shown in the product listing photos, we will
require you to send actual photo/s of the item received, along with its
packaging (showing the label on the package). This is our SOP, for us to
be certain and for record purposes.
DOA/Damaged Upon Receipt
— We make sure our items are properly packaged before shipping to avoid
damages on the item. In case you received a damaged item, which might
have been caused by shipping, please send us photos of the received item
along with its packaging (showing the label on the package) for us to
check and report immediately to our shipping department so they can take
further action.
Defective/Incompatible
— We get our items in bulk so there is a little chance that some would be
defective. We require you to send us photo/s of the item received and
also your original item (for incompatibility issues) so we can compare
the items and conduct necessary actions. If you feel like you need to
return an item, please let us know the REASON so that we can provide RMA instructions.
If any of these did not answer your concern, please contact us through "MY MESSAGES" or "ASK SELLER QUESTIONS" and we'll be glad to assist.