Delivery

You’ll be given an estimated delivery date (usually around 2 or 3 days) once you have arrived at the checkout step and the shipping cost will be calculated based on the item/s.

Once your entire order has been shipped from our warehouse, you’ll receive an email confirmation with your tracking code for further updates directly from the carrier.

Please note: UK bank holidays may affect your delivery time but this is reflected in the estimated delivery date given in your order confirmation email.

Returns

If you’re not satisfied with an item you’ve bought online, you have 30 days to change your mind as long as the item is unused and in its original packaging.

We don’t however refund perishable goods such as food or drink.

Please contact our customer service team if you want to return your item.

Please note: we do not accept returns to our Decathlon stores or to any collection point.

Refunds

Your refund will be processed once your parcel has been scanned as received in our warehouse.

Once the return is approved, you’ll receive the money back in your account within 3-5 working days, or around 48 hours if you paid via PayPal.

Warranty

On the rare occasion you have a product with a manufacturing defect, don't worry, all brands by Decathlon products come with a minimum guarantee of 2 years unless specified otherwise.

The guarantee covers:

Any material or manufacturing defect recognised by Decathlon teams.
The replacement of faulty parts with matching parts for the same use, and labour.

Length of guarantee:

2 years on all products (unless specified otherwise) from the date of purchase.

Application of the guarantee:

The product must not have been subject to any shocks or abnormal treatment outside of normal use conditions.
The product must be used according to its instructions and be regularly maintained.

The guarantee does not include:

Damage that is the responsibility of a third party, or resulting from an intentional or fraudulent act.
Damage resulting from use not in accordance with the manufacturer’s instructions, or from negligence.
Worn parts (tyres, inner tubes, chains, pulleys, cables, etc.).
Products that have been modified not in accordance with the manufacturer’s instructions.
Only original parts are covered by the Decathlon guarantee.
Damage resulting from fire, lightning, storms, vandalism, or unsafe or insecure transport.
Items purchased from a third party

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