At Motor World Direct we are committed to selling high-quality products that we hope that you will enjoy using, but we also know that, for one reason or another, there may be a time when you need to return something you've bought.
If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us within 30 days of the date that the products were delivered to your address. Please contact us through eBay messages to request a refund.
We are happy to refund the item providing it is returned unused, and in its original packaging. All returns of products are made at your own risk. Therefore, we strongly recommend that you use an insured delivery method such as Royal Mail Special Delivery. The refund will be processed excluding the original delivery cost and the cost of returning the product/s which must be borne by you.
Faulty Items
If your item is damaged on receipt of delivery please take an image of the damaged product and notify us through the eBay messages. In the event of a damage please notify us within 30 days of delivery. A replacement will be sent out or full refund, including postage costs will be issued following receipt of the returned item and verification of the damage. Please use eBay messages to notify us that your item has developed a fault and start the returns process.
Incorrect Orders & Substitutes
In the unlikely event of receiving an incorrect order or a substituted item, please accept our apologies. Please contact us through eBay messages to request a refund. Please return the item in its original condition, and upon receipt we will process a full refund. We recommend that you re-purchase your item from our Shop under a separate transaction.
General Terms
For all returns, please include a reason for return or the nature of any fault(s), your order number, email address, phone number and your eBay user name. Please print and enclose a copy of your original PayPal transaction. Please allow up to 30 working days to test and process returns.
Should you wish for a replacement item we recommend that you purchase this from our Shop under a separate transaction. The above policies do not affect your statutory rights.
If you have any issue with any part of the service from us, please message us through our eBay site before leaving feedback. We are committed to 100% customer satisfaction and our is very important to us.
