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1. Shopping on ebay.co.uk with delivery to the EU? All of our items use the Global Shipping Program - Import Fees & Taxes are paid directly on eBay, there is nothing extra to pay on delivery.

1. Shopping on ebay.ie/es/it/fr/be/de, with delivery to EU, for orders OVER £150: The price you see on eBay already has 20% UK VAT removed from it, but Import Fees (approx. £12 OR 2.5% of the VAT charge - whichever amount is higher) and local VAT are collected upon delivery. If the Global Shipping Programme is available for this listing, the VAT and Import Fees are included in your trasnaction.
2. Shopping on ebay.ie/es/it/fr/be/de, with delivery to EU, for orders £150 AND UNDER: The price you see on eBay already includes your local EU VAT and Import Fees.

1. If you are a Business customer, please enter your EORI number in the "Notes To Seller" upon checkout. An EORI number is required for all UK to EU business transactions. If an EORI number is not provided, your parcel is at risk of delivery failure.
2. If you are an Individual customer (Consumer) from these EU countries (BG, CY, CZ, ET, FI, EL, HU, IT, LV, LU, PL, PT, RO, SK, SL, ES, SE), please enter your Personal ID or Government ID in the "Notes To Seller" upon checkout. If a Personal ID is not entered, your parcel is at risk of delivery failure.

• UPS charges an import fee equivalent to £11.50(LCY) OR 2.5% of the VAT charge - whichever amount is higher. UPS charges may vary by between £1 and £5 depending on your destination. UPS will include your local VAT charge in their request for payment.

Order Processing Time: We aim to process all orders within 24 hours of payment. This is a realistic estimate based on past performance and we aim to achieve this on 90% of orders.

UK Delivery Time-Frame: All orders under 30Kg on a tracked 2 to 3 day service with DPD. Small shipments (under 1Kg & £50 GBP) are sent with Royal Mail on a 1st Class service. Large items such as 4U servers are sent with on a wooden pallet with a pallet courier - if you are ordering large items please ensure your shipping address can accept a pallet. A forklift is not required.

European Delivery Time-Frame: European delivery will take 2-7 working days (depending on your location in the EU) with DPD on a tracked service. Large items such as 4U servers will be sent on a wooden pallet with a pallet courier. We may request your EORI number in this case and tracking for these orders may be available upon request. DPD does not charge an import fee for EU deliveries, however they will contact you to collect EU VAT at the point of import to the EU, and there may be small governmental charges specific to your country. Pallet couriers may also do the same.

Express UK Delivery: If you have paid for express delivery we will flag your order as a priority. Your order is guaranteed to be dispatched within 1 working day on a next-day service. Orders placed between 12am and 9am will be processed and dispatched on the same day.

Delivery Partners: For UK deliveries we only use DPD (Tracked), Royal Mail and various pallet couriers. For EU deliveries all items are sent with DPD on a tracked service by road. We use these companies in complete confidence that your parcels will arrive safely without any damage.

Packaging: We use custom protective moulds that surround the corners and edges of our machines. The foam mould not only protects the machine from impact and physical damage, it suspends the machine in the middle of the box preventing damage to the machine should the box become damaged.

Problem with your order?

If you have a problem with your order please contact us through eBay messages as soon as possible with your eBay Username order number and a description of the issue. We are aware that mistakes and problems can always occur but we will endeavour to get any issue resolved as quickly and fairly as possible. For the most measured and considered response we strongly recommend you to contact us via eBay using this link: Contact Us.

Please note: You MUST contact us through eBay. We CANNOT open a return case or issue refunds outside of eBay. This is a requirement from eBay for both us and the customer.

Warranty Returns: If you have received a unit that develops a fault during your warranty period please contact us through eBay and we will issue a replacement item or will repair the item for you.

Returns Process & Cooling-Off Period: Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault. If your item develops a fault you are entitled to a replacement or a repair under our Return To Base Warranty which is explained below. This right to a refund doesn''t apply to products you''ve bought as downloads, though - such as music, games or apps. You can, however, ask for a digital product to be repaired or replaced if it develops a fault. And if this isn''t possible, or is unsuccessful, you have the right to receive a price reduction.

How to begin the return (RMA) process: Before it has been dispatched: Please contact us immediately through eBay to ensure the goods are not dispatched. After it has been dispatched: Find your order on ebay and begin the returns process. For detailed instructions follow the steps in this link: How To Create A Return.