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The Best Warranty In The Industry

Artist Guitars will cover any faults in workmanship or materials for a period of 3 Years from date of purchase. If you have any issues simply contact us with a description of the fault (a picture or short video can also help).

Warranty is only valid to the original purchaser and is only available in Australia, UK, USA and New Zealand. In most cases the issue can be fixed by replacing a part. If so we will send the part for free to you. If more extensive work is required we will get the unit back to us (or in some cases we will just send you out a replacement).

100 Days, 100% Money Back Guarantee

We know that when you buy items online that you want to feel safe you bought the right item. Our 100 Day, 100% Money Back Guarantee covers you completely.

If you're not completely satisfied with the quality of your purchase, simply contact us and we will arrange return shipping label and a full 100% refund. We will pay for the return shipping!

Please note the following conditions for return:

1. Free Returns are only valid to the original purchaser and only available in Australia and New Zealand.

2. Item must be returned in its original packaging, in a condition that is suitable for resale.

3. Customers are limited to 5 x Money Back Guarantee returns within 12 months. Any Money Back Guarantee returns after the initial 5 will incur a restocking fee equal to 20% of the initial purchase price. Warranty returns, damaged in transit or faulty products do not fall under this limitation according to customer statutory rights.

4. The 100 Days Free Returns Policy does not apply to Customer Returned Items unless significantly not as described.

Free Insured Shipping, On All Orders

All items are dispatched from our warehouse in Sydney, Australia.

At Artist Guitars we ship super fast! Orders placed by 12:00pm AEST (Sydney Time) are shipped same day (excluding weekends and public holidays). We use a combination of Australia Post, eParcel and Couriers to ship our goods. All orders are insured so if your package arrives damaged we'll organise repair or replacement at no cost to you.

Shipping times vary depending on your location, but you can use these time frames as a guide:

• Sydney, Wollongong, Newcastle: Next Day

• Regional NSW: 2 - 3 Days

• Melbourne Metro: Next Day

• Regional VIC: 2 - 4 Days

• Canberra: 1 - 2 Days

• Brisbane Metro: Next Day

• Regional QLD South: 2 - 3 Days

• Regional QLD North: 4 - 5 Days

• Hobart Metro: 2 - 5 Days

• Regional TAS: 2 - 7 Days

• Adelaide Metro: 2 - 3 Days

• Regional South Australia: 2 - 5 Days

• Darwin Metro: 5 - 7 Days

• Regional NT: 6 - 8 Days

• Perth: 2 - 5 Days

• Regional WA: 3 - 7 Days