eBay

~ SHIPPING TIME ~

NORMALLY ONE (1) DAY

INTERNATIONAL BUYERS (INCLUDING CANADA)*

PAY SPECIAL ATTENTION TO THE FOLLOWING!!!

1. PLEASE > CONTACT US BEFORE BUYING!!!

The S&H specials for CONTINENTAL U.S. (48 STATES) Residents only.

For Post Offices' P.O. Boxes - shipment over 3 lbs., we ship UPS (to keep the cost down), UPS doesn't deliver to the Post Offices' P.O. Boxes.

For your shipping cost to Post Offices' P.O. Boxes throw the mail, please request or register with eBay a street address.

2. WE ARE NOT FINANCIALLY RESPONSIBLE FOR ANY DUTIES, TAXES, BROKERAGE OR OTHER CUSTOMS CHARGES YOUR COUNTRY CHARGES ONCE THE ITEM(S) GETS TO YOUR COUNTRY'S CUSTOMS and WE HAVE NO IDEA, NO MATTER WHAT SHIPPING SERVICE WE USE, WHAT, IF ANY, THOSE CUSTOMS CHARGES WILL BE!

3. ALSO DUE TO THE HIGH COST OF DOING BUSINESS INTERNATIONALLY, ALL INTERNATIONAL SALES ARE FINAL!!! ONLY FACTORY WARRANTIES THROUGH THE FACTORY ITSELF APPLY!!!

CA Sales Tax: California State residents pay applicable sales tax.

In the Hands of Professionals - In most cases, items will be shipped in 1 business day after payment is received and cleared. While our items are almost always in stock, sometimes some items may become temporarily unavailable and placed on back order. Shipping time for back order most likely 1 week, worst case scenario - up to 30 days, every factory is different. If this occurs, we will email you with your options.

When shipment is going to an office/place of work, please give us the full Company name also.

In the Hands of Professionals (I-HOP, LLC) will take request for special orders (special requests for items not found anywhere in eBay stores). I-HOP, LLC don't sell around eBay, please don't ask. The buyer will be emailed the terms regarding this.

In the Hands of Professionals reserve the right to not be liable for any changes made by the manufacturer, to photos & products. Stock Photos may not be a exact representation of product shown. Art work not to scale. Manufacturer's Specifications are Subject to Change Without Notice.

All Insurance or undelivered claims must be made by the customer to the shipping company and not to In the Hands of Professionals.

In the Hands of Professionals is not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times is an estimation & may vary, particularly during peak periods.

In the Hands of Professionals will not be responsible for any order that shows a tracking number being scanned as "DELIVERED" to customers. The customer is responsible for all items delivered and shown as delivered and will be responsible to inform the shipping company or Postal Service of any special situations in regards to their shipping address. There will be no refunds under these situations.

All Trademarks Belong to Their Respective Companies.

I.H.O.P., LLC reserves all rights.

IN THE HANDS OF PROFESSIONALS guarantees all of our items to work and be free from manufacturer's defects. Defective items must be returned to us within 30 days of receipt for a full refund MINUS SHIPPING COSTS. Buyer is responsible for return shipping costs. Non-defective items may be returned in original condition within 30 days of receipt. Buyer is responsible for return shipping costs. Customer must first email us before returning any merchandise upon which you will receive a Return Authorization number. Without a Return Authorization number, no credit or exchange will be issued. IN THE HANDS OF PROFESSIONALS retains the right to make a final decision on all returns.

If UPS or Post Office return the package for any reason with a
postage charged, the cost of the return will be subtracted from refund,
also minus the original shipping cost.

We retain the right to not issue a refund if the customer deviates from our return policies.

CA Sales Tax: California State residents pay applicable sales tax.

IN THE HANDS OF PROFESSIONALS (I.H.O.P.) sells the best name-brand hand tools and test equipment at competitive prices. From Wera Tools, Felo, Ernst, Greenlee, Tempo, 3M & a host of over 100+ manufacturers, our primary goal is becoming both the professional tradespeople's AND the dedicated enthusiast's favorite one-stop shop!

Please let us know first if you have any issue with your order...

We are the only one that could make this a positive buying experience.

Thank You!

NO RETURNS OR REFUNDS ON INTERNATIONAL TRANSACTIONS! WARRANTIES AVAILABLE THROUGH FACTORIES!

THE FOLLOWING APPLIES SOLELY TO U.S. RESIDENTS!: 100% Guarantee on all products we sell WITHIN THE CONTINENTAL U.S. ONLY. If you're not satisfied, contact us for a Return Authorization number, return the item within 30 days! Any item we will NOT take back (close-outs) will be listed as such in the ad!

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THANK YOU FOR VISITING OUR STORE!