"Hello Plant Lovers, Welcome to my Shop
“Please read our Store Info and our Terms & Conditions before you order.
Store info & our Terms Condition is the basis of the transaction agreement
for each party (Buyer & Seller).”
Plant Description:
“Photos are for reference only (Plants sent are more or less like in the
photo).”
Terms and conditions:
1. General Terms
1.1. By purchasing a factory overseas, the customer is aware of and agrees to
the rules of our delivery
when it arrives due to the long transportation process and the state of the
plant (with or without roots). It will take some time
several times to recover.
1.2.Assuming the best that the customer has the knowledge and experience to
take care of
plant.
1.3. The customer is responsible for understanding whether the plant is
prohibited or not in
countries and understand the import requirements of their countries.
1.4.Customer must enter phone number and email address for DHL/EMS info. Many
failures
delivery caused by Customer Unreachable. DHL Express requires receipt of
signature on
delivery.
1.5. We do not accept cancellation orders after 2 days of receipt of orders.
1.6.We accept returns for dead plants, but not for dead leaves.
2. Export Process
2.1. Customers are required to ensure the delivery address a maximum of 2 days
after the factory order. This address
will be the reference for all Export Documents.
2.2. We do not accept submissions of any request by claiming to be Non Plants
or other illegal acts.
2.3. Please note that some countries require an Import Permit or other
documents. This is a customer
obligation to provide the necessary Import Permit. As an example :
A. Customers from Canada are required to provide an Import Permit.
B. Customers from the UK are required to provide PEACH (Procedures for
Electronics
Certificate Application) from the Government Horticultural Marketing
Inspectorate
Great Britain.
C. Customers from the USA must provide import permits for purchases of more
than 12 plants.
2.4. We have to process an Export permit application from the Government of
Indonesia prior to shipment. He
usually takes 5-7 dats working days.
3. Custom Process & Shipping
3.1. Plants are carefully sanitized then covered with plastic with sterilized
damp moss. Rolled plant
on paper to provide protection for the leaves. We use styrofoam boxes or
cardboard boxes as
secondary packaging.
3.2. We will provide the Etsy System tracking number.
3.3. Customers should understand, the delivery duration depends on your Custom
Clearance process. In the
delay period, the Customer must contact the DHL/EMS/local call center contact
center.
3.4. We ship plants with a Phytosanitary Certificate with each shipment, which
indicates that the plant has been
pass quarantine inspection and meet customer country requirements.
3.7. When the normal custom process has been passed (maximum 3 days) and the
plant dies due to
bad preparation by Our Team, customer can propose plant replacement. To qualify
for plants
replacement, pictures or videos of plant condition must be sent as evidence,
within 24 hours of plant arrival.