Returns
If you are not entirely happy with your purchase we will offer you a refund, excluding postage and packaging. You must return the item within 14 working days of the purchase date (21 working days for overseas customers). Please return items to address on packing slip / or ebay invoice. The item must be in it's original condition merchandise must be unworn and unwashed to receive a refund complete with tags and packaging. We reserve the right to refuse items where it is apparent that this has not been done.
WE CAN NOT BE HELD RESPONSIBLE FOR ITEMS LOST OR DAMAGED BY THE POST OFFICE, the item is your responsibility until it reaches us, if any item does go missing it is the responsibility of the buyer to chase this up. we will provide you with the proof of postage to help you after 30 days.
When opening the garment packaging (clear bag with item number and size sticker on front). Please take care not to rip the resealable bag (there is a resealable strip at one end). These items are packaged by the manufacturers and packaging cannot be replaced.
IF you are returning the item it is your responsibility until it reaches us, we therefore advise you to pay for extra insurance or recorded delivery. Please include your user id and the item number on all returns. Please allow 48 hours for your refund to be processed via your payment method (please view our office hours above). Please ensure if you are returning an item from overseas to write "Returned Goods" on the package.
Exchanges
Simply return your item for a refund (see above) and purchase the correct size from our ebay shop.
Payment
Payment must be made through within 7 Working days of the. If sending payment by cheque/postal order, cheques/postal orders must be received within 3 working days of the auction ending (as cheques take 7 working days to clear), please send payments to address on your ebay invoice. Will dispatch items using Royal Mail posting, once payment has cleared. No postal insurance is offered. Please note that we reserve the right to send any item via Royal Mail Recorded Delivery or Royal Mail International Signed For Delivery.
Other methods of payment are: Postal Order, Personal Cheques, See description Credit/Debit cards taken through PayPal. Cheque or Postal Orders only accepted from UK banks in pound sterling.
We dispatch items within 24/48 hours (except weekends), then usual postal service timescales apply. If items are purchased and payment has cleared before 8 am Monday to Friday, we will make every effort to post your order on that day. Please note that we do not post on weekends.
Contact Us
The best way to contact us is through the eBay messaging system.