Gemstones On Demand
Payment Policy
Rest assured; our payment process aligns with eBay's policies to ensure a secure transaction.
Shipping Policy
- Global Shipping: We proudly ship worldwide, allowing gemstone enthusiasts from all corners of the globe to experience our treasures.
- Swift Handling: Your order will be prepared within 5 business days upon receiving your payment, excluding weekends and public holidays.
- Timely Arrival: Our standard shipping ensures delivery within 10-15 working days. Please consider potential extensions during peak seasons.
- Seamless Delivery: To ensure smooth shipping, provide us with your complete address and contact number.
Expedited Shipping
For those who seek a quicker arrival, we offer expedited shipping with online tracking and delivery confirmation, guaranteeing receipt within 5-10 working days.
Return Policy
- Quality Assurance: We accept returns only in cases of manufacturing defects or transit damages. Your satisfaction is our priority.
- Refund Clarity: Refund amounts are based on the purchase price of the item.
- Communication First: Prior to returning any item, please reach out to us. We're here to assist you.
- Address Accuracy: To prevent issues, ensure the accuracy and completeness of your address details.
- Return Conditions: For buyer-initiated returns without valid reasons (like damage or defects), return shipping costs are borne by the buyer.
Buyer's Feedback
- Your Opinion Matters: We value your feedback tremendously.
- Five-Star Experience: If our products and services meet your satisfaction, we kindly ask for a 5-star rating.
- Prompt Responses: Within 12-48 hours, expect a response to any inquiries regarding our products or services.
- Resolving Concerns: Should you face any dissatisfaction, please connect with us before leaving negative or neutral feedback. We're committed to resolving any issues.
Customs Information
Please note that in cases of customs delays or import taxes, which are beyond our control, we cannot be held responsible. While we strive to ensure smooth customs clearance, any issues arising from the customs process are not within our purview.
Contact Us
Feel free to reach out with any questions through eBay's "Ask Seller a Question" feature. We're here to provide the information you need.
Thank You
Thank you for choosing Gemstones On Demand for your gemstone desires. Your support is appreciated. We look forward to your next visit, as you continue to explore the world of enchanting gemstones.