About Us

At Wonderwires we have over 10 years experience providing high quality cable solutions to both business and consumer markets. Our offices and warehouse are based on the South Coast of the UK and we specialise in offering a bespoke service to customers both nationally and internationally.  If you need a specific length of cable, with specific connectors at specific angles then we are here for you. 
We also offer custom logo branding at very competitive prices. As part of this service we offer a complete package design service if required, along with applying your company  logo's onto the cable via one of several methods of your choosing. 

Payment

We prefer immediate payment via PayPal or bank transfer. 

Shipping

UK Customers
For smaller orders we offer free shipping via Royal Mail 24 to anywhere in the UK. For larger orders over £100 we offer free next day delivery via DHL or UPS to UK customers. We ask that you please allow 1-3 days for your package to arrive before contacting us regarding non-delivery, as in our experience, sometimes the post does run late. Any orders sent via DHL or UPS we will send tracking information for you to follow updates. 
International Customers
We also ship internationally and use Royal Mail standard service by default for smaller quantity orders. For larger orders we will use DHL or UPS. Please note we do not offer a free postage option for international customers and do not cover the import duty and customs fees required by your country.  We ask that all international customers receiving items sent via Royal Mail to please allow up to 28 days for their order to arrive before contacting us regarding a non-delivery. For items sent via DHL or UPS we will provide you with a tracking reference so you can follow updates. 
All customers are welcome to get in touch with us if they have a specific requirement regarding shipping. 

Terms

Returns

We offer free 30 day returns as standard. 
If you change your mind about your purchase then please get in touch with us and let us know as soon as possible so we can navigate you through the returns process. Please note that all items returned must be in their original resale condition. We reserve the right to make a deduction from any refund given should an item be returned without its packaging, damaged, soiled, or showing clear and visible signs of use. 
In the world of cables 'compatibility' is a very important word. If you have any doubts about the whether the product you are buying will meet your needs then please reach out to us before buying as this will save you and us time later. For example, if you need a fast charging cable but the listing does not specify as such - then get in touch and ask us. 
The process for international returns is a little different. You will be required to return the item back to us and we will reimburse your postage costs based on the rate of standard post from your country to the UK. We will not reimburse expedited or express services so please be aware if you choose this as your return option.