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POLICIES

 We Strive

Based in New York City, one of the most competitive and diverse fashion and retail environments on the planet, we are an off-price retailer offering exceptional value at unbelievable prices.  Yet we never compromise on the quality of the products and services we provide to our most important asset, you our Customer. 

 Our Job is not complete unless you are completely WOWED.  We strive for a perfect 5 star rating and positive feedback.  Should you feel otherwise, please contact us so that we can work with you to meet your best buying experience and resolve any issues that may occur.

 Please do not leave neutral or negative feedback without contacting us first. Our staff is educated, highly qualified and professional in all aspects of this business, including excellent customer service.  Although it doesn’t happen that often, we’ll look forward to challenges that may arise and work them out prior to an end result where nobody wins.

 We love to hear your thoughts and comments.  It's always a pleasure and your feedback goes a long way toward the continued success of our business.

 Shipping Policies

 We ship worldwide within 1 to 2 business days after payment is received. 

 COMBINED SHIPPING.  WE OFFER A SHIPPING DISCOUNT FOR ITEMS SHIPPED TOGETHER. YOU PAY THE SHIPPING COST LISTED IN THE AUCTION FOR THE HIGHEST PRICE ITEM. THE DISCOUNT FOR EACH ADDITIONAL ITEM IS UP TO 50% AND USUALLY SUBSTANTIALLY LESS.

 Domestic Buyers: All items shipped to a U.S. address include delivery confirmation and are shipped to the confirmed address on Paypal.

International Buyers: All items are shipped via USPS and rates may vary by country. Please see the USPS website for details and accurate pricing. USPS International shipment does not guaranteed a specific time frame. The only way for an international package to be tracked and have signature confirmation is Express Mail, which is significantly higher in cost than Priority. Unless that option is chosen, we cannot be held liable for delays encountered by USPS, nor can we be held liable for customs delays. Customs, duties and taxes are the responsibility of the buyer. Please check with your country's customs office for an estimate of these costs. We will not mark the shipment as "gift" nor will we declare a lower amount than the actual sales price. It is required to fill customs forms accurately.  We combine all international orders.   Whatever we can fit in the box at that price will ship as one price.

Returns

To reach our goal of always being a top-rated status, we honor returns of any item within two weeks of date of purchase. Customer pays shipping costs unless there is a problem on our end. Insurance is included in ship cost on each item.

 Auctions

 We sell both new and pre-owned items.  All our goodies are guaranteed authentic.  We describe each item as accurately as possible.  Any flaws, defects or imperfections will be included in the listing. 

DUE TO THE SIZE OF NYCELITEBOUTIQUE, WE DO NOT SELL TO CUSTOMERS WITH LESS THAN 150 POSITIVE BACK. IF YOU WOULD LIKE TO BID ON AN ITEM AND FALL UNDER THIS CATEGORY KINDLY CONTACT US FOR REVIEW.  WE ARE ALWAYS WILLING TO WORK WITH BUYERS. 

 Thank you for shopping and growing with us, and we look forward to making you a fabulous Fashionista!