Thank you for your interest in this item - every sale supports the Dougie Mac Hospice.
What does the Dougie Mac do?
Dougie Mac provides all hospice services free of charge to thousands of children, young adults and adults with life-limiting illnesses each year in Stoke-on-Trent and North Staffordshire, also offering support and care to their families and carers. We help adults living with cancer and non-cancer life limiting illnesses such as advanced heart failure, Dementia, Motor Neurone Disease and incurable lung diseases. We provide specialist care and support services for children with life-shortening conditions, due to illness or injury, from birth until they no longer need us. If you would like to help our hospice raise essential funds, just search for "Dougie Mac" to find our website for more information about how to donate, support or volunteer.
FAQs
If you require any further information about how the Dougie Mac eBay store operates, please refer to our frequently asked questions below. If you can't find the answer to your question, you are welcome to message our friendly Dougie Mac eCommerce Team who will respond to your message as soon as possible (usually within 1 working day).
Can you combine postage on my orders?
UK Orders
Depending on the size and weight of the items you want to order, and the packaging we currently have available, we can usually combine postage. Please contact our team before paying for your order and we can let you know if it's possible, and provide postage quotes.
International
Orders
We send all international orders via eBay's Global Shipping Programme; this means eBay are solely responsible for setting international shipping charges, and we cannot alter them. We can only combine items in the same parcel if they were purchased in the same transaction, i.e., all items were in your cart/basket at the time you placed the order. We cannot combine items which were ordered via different transactions in the same parcel as this can cause customs complications.
I live in a non-mainland
UK location. Can you post to me?
If the delivery address is in one of the following locations, please message us prior to attempting a purchase: Scottish Islands, Channel Islands, Isle of Man, Scottish Highlands, Northern Ireland. Some couriers have additional charges for these locations, so please get in touch for a shipping quote.
When should I pay for my order?
We ask that payment
is made within 4 days of the order being placed, after which your order may be
cancelled if we have not received any contact from you.
How long will it take for my order to be dispatched?
We aim to dispatch items within 1-2 working days of receiving payment
via the shipping method chosen by you at checkout. In busy periods, this may
extend to 3-4 working days after payment.
Can you delay dispatch of my order?
No, unfortunately we cannot hold on to any orders. All of our
orders must be dispatched once paid.
What are your customer service hours?
Our Dougie Mac eCommerce Team usually operates Monday to Saturday, 9am - 4pm. We aim to respond to all messages within 1-2 working days (but it's usually much sooner). Please Note: over public holiday periods in the
UK, our response time could be delayed.
Can I collect my item?
Yes, you are welcome to collect your order. Please contact us to
arrange a suitable time for collection and to get details of our address.
What is your Returns Policy?
We accept returns
from UK buyers started within 30 days of receiving the item. Once the item has
been returned to us, you will be refunded. If you wish to return the item
because you have changed your mind, you are responsible for paying the return
postage cost. We are very sorry, but we are unable to accept returns from
international buyers.
What is Gift Aid?
Dougie Mac participates in the Gift Aid scheme, which allows us to claim
25p of tax for every £1 of an item's sale price if its donor was signed up to
the scheme with our charity. This happens at no extra cost to the donor or the
buyer. If an item is Gift Aided, it will be specified in the description of the
listing.