Our Policies
1. IF YOU DO NOT LIKE THE ITEM, PLEASE CONTACT US AND WE WILL TAKE THE ITEM BACK WITHIN THE FIRST 30 DAYS
2. IF THE DEVICE IS FAULTY, WE COVER THE DEVICE FOR A 30 DAYS MONEY BACK GUARANTEE
3. ALL DEVICES/ACCESSORIES MUST BE RETURNED IN THE ORIGINAL CONDITION AND WILL ALL ACCESSORIES THAT WERE ORIGINALLY SENT (INCLUDING GIFTS)
4. ALL OUR DEVICES HAVE IMEIS OR SERIAL NUMBERS WHICH WILL BE HIGHLIGHTED IN THE NOTES FOR YOUR ORDER SUMMARY PRIOR TO DISPATCH. PLEASE NOTE THE IMEI OF THE DEVICE MAY NOT MATCH THAT OF THE BOX PROVIDED
5. IF THE DEVICE RETURNED IS NOT THE SAME IMEI OR SERIAL NUMBER THAT WE SENT THEN WE WILL VOID ANY WARRANTIES RELATED TO THE DEVICE, AS IT WILL NOT BE OURS
6. FOR ALL BATTERY ISSUES THE DEVICE CAN BE RETURNED TO US WITHIN 30 DAYS OF THE PURCHASE AND A FREE BATTERY REPLACEMENT SERVICE WILL BE DONE FOR OUR CUSTOMERS DEVICES. AFTER THE FIRST 30 DAYS THERE WILL BE A SERVICE CHARGE WHICH THE BUYER WILL HAVE TO PAY TO GET THE BATTERY REPLACED OR FOR ANY OTHER SERVICES.
7. ALL PAYMENTS VIA PAYPAL OR DEBIT CARD MUST BE CLEARED BEFORE WE DISPATCH THE ITEM TO YOU
8. AN EMAIL WILL BE SENT VIA EBAY AUTOMATICALLY FOR WHEN THE ITEM IS DISPATCHED
9. ALL OUR ITEMS ARE TRACKED WITH UPS COURIERS.
10. DELAYS IN SENDING – PLEASE NOTE THAT WE AIM TO DISPATCH WITHIN 24/48HOURS AND THIS CAN SOMETIMES TAKE LONGER DUE TO THE VOLUME OF WORK SCHEDULED
11. RETURNS ARE USUALLY PROCESSED WITHIN 48/72 HOURS PLEASE NOTE THIS IS NOT A GARANTEED TIME FOR RETURNS PROCESSING IT CAN VARY
12. IMPORTANT TO KNOW BEFORE PURCHASING THE DEVICE SOME OF OUR DEVICES MAY HAVE BEEN PREVIOUSLY REPAIRED, PLEASE NOTE WE CANNOT GUARANTEE THE WHOLE PHONE TO BE ORIGINAL AS WE MAY REPLACE BATTERYS OR SUCH PARTS TO MAKE THE FUNCTIONING OF THE DEVICE TO A HIGHER STANDARD
13. PLEASE NOTE WE DO NOT COVER THE FOLLOWING FAULTS, ACCIDENTAL, NEGLECT, MISUSE, ANY ALTERATION OR REPAIRS CARRIED OUT WITHOUT PRIOR APPROVAL.
14. IF A DEVICE HAS BEEN DAMAGED, WE ARE ABLE TO REPAIR DEVICES HOWEVER THIS WOULD BE A SEPARATE CHARGE AND IS APPLICABLE TO BUYER HOWEVER YOU WILL BE NOTIFIED PRIOR
15. ALL OUR DEVICES ARE SUBJECTIVELY GRADED SO THEY MAY VARY OF OPINION IF SO WE ARE HAPPY TO RETURN THE DEVICE IN FOR AN EXCHANGE OR A REFUND WITHIN THE LEGAL TIME SCALE OF 30 DAYS.
16. PLEASE NOTE WITH IP67 RATED WATER RESISTANCE DEVICE WE WILL NOT BE ACCOUNTABLE FOR ANY DAMAGES CAUSED FROM WATER
17. ALL DEVICES CARRY A 12 MONTHS WARRANTY AND WHERE GOODS ARE FAULTY OR DAMAGED AFTER THE 30 DAYS, WE WILL PROVIDE A REPAIR SERVICE WHICH WILL HAVE A SET FEE FOR THE SERVICE REQUIRED (PLEASE NOTE BUYER PAYS FOR THE SERVICE)
18. PLEASE NOTE POST BREXIT – CHARGES FOR IMPORT TO EU CUSTOMERS MAY APPLY PLEASE CHECK WITH YOUR LOCAL AUTHORIES OR TAX REVENUES
19. PRIVACY – WE DO NOT SHARE ANY INFORMATION OF OUR CLIENTS WITH ANY 3RD PARTY COMPANIES.
20. PLEASE NOTE VOIDING ANY OF THE ABOVE OR MISUSE OF OUR POLICY WILL BE VOIDING OUR WARRANTY AND TERMS WITH THE BUYER, IF UN-SURE TO HOW TO PROCEED WITH ANYTHING YOU CAN MESSAGE US VIA EBAY MESSAGE SERVICE AND CLARIFY ANY QUERIES YOU MAY HAVE PRIOR TO PURCHASING
21. SOME DEVICES MAY HAVE MANUFACTURER WARRANTY BUT WE CANNOT GUARANTEE THIS AS DEVICES HAVE BEEN ACTIVATED (PLEASE NOTE DEVICES MAY HAVE CAMERA SHUTTER NOISE)
22. PLEASE NOTE SOME DEVICES VARY IN SPEC (THEY MAY BE USA SPEC, EU, JAP, GSM, INTERNATIONAL) BY PURCHASING PRODUCT YOU UNDERSTAND THIS MAY BE THE CASE.