1.We will test the phone carefully before shipment. It is refurbished phone, not brand new. So we don't accept any disputes or complaint for the reason:fake or not new.
2.Please contact us at once if there is any problem with the phone. Any disassembly or repairing neither by buyer nor repairing store without our permission will be considered as man-made problem, we do not accept any dispute or refund due to this kind of situation.
3.The Sony Xperia Z Ultra model was released on 2013 ,it is an Old model ,The system version is Low , The highest Android Version of the Sony Xperia Z Ultra can support is Android 5.1 ,when you download the apps from the App Store ,Please check the requirement of the IOS version ,We don't accept the buyer open dispute to complain the
Sony Xperia Z Ultra can not download the latest Apps.
4.All our mobile phones have warranty labels, please keep the warranty labels as they are for 15 days, otherwise we will not accept any disputes or compensation for quality problems.