This item is for "Collection Only" from our Dougie Mac E-Commerce Shop in Stoke-on-Trent. We cannot offer postage on this item.
Collection
Collection should be completed within our opening hours and within 7
days of purchase or auction end. If you are unable to collect the item within 7
days, please contact our Customer Service team via eBay.
Our collection days and times are Monday to Saturday 09:00 - 16:00, and you must have arranged a date and time to collect prior to arrival. Manual handling of your item is your responsibility. Please contact our Customer Service team to arrange collection, and at this point we will provide collection address details.
Delivery
We are happy for you to use your own courier for collection and delivery. Local delivery may be available for a fee - please contact us for further details.
We are unable to accept responsibility for any damage or loss that may occur in transit if a courier is arranged. Some couriers may offer additional insurance against damage, so please look in to this with your chosen courier before booking. You are accepting the terms and conditions stated, and are completely responsible for your item the moment it is handed to the courier. Any compensation for damage or loss should be claimed for via the courier only.
Thank you for your interest in this item - every sale supports the Dougie Mac Hospice.
What does the Dougie Mac do?
Dougie Mac provides all hospice services free of charge to over 3,500 children, young adults and adults with life-limiting illnesses each year in Stoke-on-Trent and North Staffordshire, also offering support and care to their families and carers. We help adults living with cancer and none-cancer life limiting illnesses such as advanced heart failure, Dementia, motor neurone disease and incurable lung diseases. We provide specialist care and support services for children with life-shortening conditions, due to illness or injury, from birth until they no longer need us.
FAQs
If you require any further information about how the Dougie Mac eBay store operates, please refer to our frequently asked questions below. If you can't find the answer to your question, you are welcome to message our friendly Dougie Mac eCommerce Team who will respond to your message as soon as possible (usually within 1 working day).
When should I pay for my order?
We ask that payment is made within 4 days of the order being placed, after which your order may be cancelled if we have not received any contact from you.
What are your customer service hours?
Our Dougie Mac eCommerce Team usually operates Monday to Saturday, 9am - 4pm. We aim to respond to all messages within 1-2 working days (but it's usually much sooner). Please Note: over public holiday periods in the UK, our response time could be delayed.
What is your Returns Policy?
We accept returns
from UK buyers started within 30 days of receiving the item. Once the item has
been returned to us, you will be refunded. If you wish to return the item
because you have changed your mind, you are responsible for paying the return
postage cost. We are very sorry, but we are unable to accept returns from
international buyers.
What is Gift Aid?
Dougie Mac participates in the Gift Aid scheme, which allows us to claim
25p of tax for every £1 of an item's sale price if its donor was signed up to
the scheme with our charity. This happens at no extra cost to the donor or the
buyer. If an item is Gift Aided, it will be specified in the description of the
listing.