Please note that we advise our customers to have sufficient knowledge about the products they are buying, particularly herbal, skincare, cosmetic, food, and snacks. We recommend that buyers try a small quantity first to determine if there are any adverse or allergic reactions to the product before using it extensively.
Herbal and natural remedies product
We want to remind our valued customers that our herbal and natural remedies products are intended for medicinal use only. If you plan to use a herbal remedy alongside any prescribed medication, we highly recommend that you consult with a pharmacist or your GP beforehand. Please keep in mind that the effects of each supplement may vary based on personal health history, age group, and individual differences.
PRODUCT CONDITION :
At our store, we always distribute health and beauty products in their original manufacturer packaging, with the size indicated based on net measurement. Please note that some containers may not be filled to their maximum capacity, but rest assured that this does not indicate any reduction in product content or cheating on our part. It's also important to note that some products may come with sealed packaging while others may not, and we kindly ask that you understand that we cannot accept complaints about non-sealed containers as they are beyond our cotrol.
FEEDBACK :
- Please contact us before leave any negative feedback.
- If you have also any issue regarding your purchase please contact us before left any feedback. We will try our best to solve the problem and provide amicable solution.
CUSTOMER SERVICE :
- We are operating in weekday only. GMT +7 time.
- Closed : Saturday, Sunday, and public holidays in Indonesia.
- It is not possible to shipping products during the holiday.
- If you have any question regarding the product, please contact us before purchase
IMPORT, DUTIES AND TAX : - International customers are responsible for all import/customs/local tax fees/remote area surcharge that may be incured upon receipt your package.
- International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to seller nor are they set by ebay rather they are paid to and set by your home country's goverment as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
- Attention to buyer from brazil/chile/guatemala/latin america: you need to input tax number upon the checkout to avoid any delay in custom clearance
SHIPPING :
- Important information for our Australian buyers: Please be advised that shipments to remote areas with DHL Express may require an additional delivery surcharge. We can only determine whether your area is considered remote after we receive your order.
- For international orders, we offer shipping via DHL eCommerce (DHL Global Mail), Aramex, and Post Indonesia. These options include tracking and typically take between 10-20 days in transit. If you prefer express shipping, we offer DHL Express, FedEx, and EMS Post Indonesia. Please contact us via email or message if you would like to upgrade your shipping method.
- If you plan to purchase multiple items, please reach out to us ahead of time, as we are not able to combine shipping once sales are final.
- Please note that we operate on GMT+7 time, which may differ from your time zone. We strive to dispatch all orders within 3 business days of cleared payment, but please be aware that there is no shipment on Sundays and public holidays.
RETURN :
- It is recommended that you conduct thorough research before making a purchase, as we cannot accept returns for incorrect orders.
- If you encounter any issues with your purchase, please contact us before leaving any feedback.
- We will do our utmost to resolve the problem and find a mutually agreeable solution.