How much is Shipping?
Shipping is FREE, United States wide
Do you ship internationally?
Sorry we do not ship internationally, we only ship to United States.
How do you ship items?
We use USPS / UPS to process shipments.
How long will it take before my order ships?
You should expect to receive your order in 7-10 business days. We aim to deliver faster than this, so you may receive your product sooner.
Please ensure you provide us with the correct delivery address. Please note that we are not responsible for wrong or undeliverable address.Please ensure someone is available to sign the delivery to avoid delays.
Can I pick up my order?
Sorry, we do not provide pick up facilities.
Is tracking available for my order?
Yes, all orders are shipped with a tracking number and can be tracked on the USPS / UPS website.. All items require a signature for delivery.
What are your delivery times?
Deliveries are made Monday to Friday, 9am - 5pm. Please note that we cannot schedule deliveries with our drivers, as we cannot control freight once it has left our premises.
If you are not home, we will be advising that your item will be available for pickup either at your local USPS Post Office, or local USPS depot.
Can I return an item?
Yes, there are certain situations in which we allow returns, for example : Faulty items, incorrect item sent.
Faulty items MUST be reported to us via ebay messages
How do I request a return?
Returns are only possible when an RMA number has been provided to you.
If you have a faulty item:
Please message us via eBay Messages us via eBay messages and indicate your order number/eBay item number/eBay User ID as well as the details of the item that you received in error. We will then advise you on how a replacement will be sent.
Please note we MUST have provided you an RA/Incident number for you to return an item.
If you change your mind:
Please choose your item carefully as we do not accept returns just because you changed your mind.
How the terms of sales?
1.It is our goal to provide our customer 100% satisfaction.
2. 60 Days Money Back Guarantee and Full Five Years Limited Warranty from the date of original purchase.
3.Product should be returned with original packages and must be returned in like-new condition with all accessories and packaging.
4.In all cases, buyers pay shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements. Refund will be made upon receipt of the returned item.
5.If the return is due to the mistakes of buyers, for example, wrong purchase, no need of the batteries after transaction, or other artificial damages, P&P would be deducted while refunding.
6.Refund will be made upon receipt of the returned item.
You may contact us via:
eBay Contact form: Click here
We have always been trying our best to provide the best service and reliable products for every customer. Please contact us via eBay message or email to resolve the issue before leaving negative/neutral feedback.