Delivery

Enjoy free shipping on all eBay orders from us with additional services available where possible at a small extra cost. If available, these will be visible during the checkout process.

The majority of items ordered before 16:00 GMT will be dispatched the same working day, with many items being delivered next day or within five business days to UK mainland addresses. If this is not possible, it is stated under the postage section on our product listing page.

Keep an eye on your order using the tracking information supplied. If you have any questions regarding your delivery or before purchase, please don’t hesitate to get in touch using the ‘contact seller’ function. We will get back to you as soon as possible and respond to messages 7 days a week during business hours with all messages replied to within 24 hours.

Please note that we are unable to change your shipping method or delivery address once your order payment has been completed.

Returns

Changed your mind? If you would like to return your item/s and are within 30-days of your order date, you can open up a return request via your orders page to follow the instructions provided.

The item/s must be returned along with all accessories, in the original box and internal packaging. It must not be used, installed, or downloaded.

There are some exemptions to our returns policy such as health & hygiene products which, once the seal is broken, are unable to be returned. This is including but not limited to headphones/shavers/toothbrushes.

The items supplied must be returned at your own expense and within your returns period as stated by eBay when you open a return request, to;

(Please include your order number)
Hughes Inspections Department,
Unit 22, Fison Way,
Thetford, IP24 1HJ.

If you are outside of the 30-day returns period, or report damage after this time, you are sadly no longer able to return the item and we will be unable to assist further if the appliance is damaged.

Warranty

We list brand new condition products which include a minimum 12-month parts and labour warranty starting from the day of delivery.