Discover SuperGift utilising the latest technologies to make your shopping experience even better.

Our pages are fully responsive and offer a unique online shopping experience such as frequently bought items and recommended gifts.

We want to be the first to know all about your needs, and that's why we have SuperGift online

Browse our store and search your next needed product.

Please be advised that bulk order may require palletising. In the event this occurs, the courier will contact you to discuss how to move forward. If you have any issues, you can also contact us.  

Please be aware while we guarantee that we will dispatch your order however we cannot be held responsible for any delays with the courier.

All orders are dispatched with Royal Mail or DPD local.

Dispatch time - Same day if ordered before 2pm (working days only)

Important information:

We are only able to dispatch your order to the address registered on your PayPal account at the time of payment. Please ensure any address changes are updated prior to ordering.

If you live in any of the following regions, your delivery may have a higher cost: Scottish Highlands, Orkney, Shetland and Western Scottish Islands and Northern Ireland.

We are not able to ship to:

• BFPO
  

• Channel Islands
  
• Republic of Ireland (Eire)
  
• Isle of Man
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• Please be aware that in certain circumstances our couriers are unable to deliver to some postcode areas. In this instance we will cancel and refund your order.   ?
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  All delivery times are subject to change, especially during peak periods.
  

SuperGift Cancellation Returns and Refunds Policy

At SuperGift we strive to ensure that our customers enjoy an outstanding online shopping experience. Occasionally our customers may need assistance and our Customer Services Team will do their best to support and assist in any way necessary. 

 

Returning an item to SuperGift

I have changed my mind and would like to return my purchase

To return an item(s) please notify Customer Services at SuperGift by email via My eBay. Please state the order number and a reason why you may wish to return the product to us. Please allow up to 48 hours for a response.

The returned goods do not need to be in their SuperGift packaging however they need to be in their original, sellable condition. Please include a note within the returned package with a reason for return (even if you have just changed your mind) as well as your name and address. Buyers have 30 days to return a product to SuperGift for a refund or an exchange. Return postage is at the buyers own cost and risk.

Our returns policy does not affect your statutory rights.

Faulty or Damaged Items

My item has arrived damaged or faulty

If your purchase arrives damaged or faulty, please contact SuperGift within 7 days of receiving the item. Customer Services at SuperGift will be happy to support customers in resolving such issues. You may be asked to provide photographic images of the damage or product fault for Customer Services to investigate and resolve. By providing these, Customer Services can suggest the most appropriate resolutions. If asked to return a damaged or faulty item, SuperGift are responsible for the cost of postage. Customers have 30 days from purchase to return a faulty or damaged item to SuperGift for an exchange (stock permitting) or refund.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail. We will process the refund as soon as possible. If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Please note, if SuperGift organise for a courier to collect a faulty / damaged item from your home and they are unable to access the item, a fee of £15.00 will be deducted from the total refund given.

My item has developed a fault within 30 days of delivery.

Within 30 days of the receipt of goods (or for perishable goods within their use by date) you will be offered the choice of a repair, replacement or full refund. If your item develops a fault, please notify Customer Services via My eBay. Once again, Customer Services may ask for photographic images of the damage or fault so that they are able to resolve the issue appropriately.

We will offer either a refund including postage costs, or a replacement product (stock permitting). The refund or replacement will be actioned once the original product has been examined, either by photographic images sent or returned to the SuperGift team for assessment and verification.

If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

 

Cancelling an order

I would like to cancel an order

Once an order has been placed and paid for, SuperGift are unable to cancel this. If a product is unwanted, the buyer has 30 days to return this to SuperGift with the responsibility of postage costs.

 

Changing a delivery address

I would like to change the delivery address

Delivery addresses can only be changed before an item is ordered and paid for. SuperGift are unable to change the delivery address of an order once it has been placed due to Payment Protection.

 

Undelivered Products

If Royal Mail or our chosen couriers are not able to deliver an item and a re-delivery has not been booked by the buyer, they will return it to SuperGift. In these instances, it is the responsibility of the buyer to contact SuperGift and to pay for the postage of a second delivery to their address. 

SuperGift is wholly owned and managed by Super Gift Ltd, Registered Office: SuperGift, Unit 8 Meadow View, Long Crendon, Aylesbury, HP18 9EQ.

Please Note that is the head office address and no returns or correspondence should be sent here. If you are need of support or have any questions, our team can be contacted by My eBay

At SuperGift our dedicated customer support team have been specially trained to assist with any enquiries you may have.

They are available to assist you from 8:30am until 5:30pm Monday to Friday (excludes bank holidays) and can be contacted via My eBay.

We will respond to most emails and queries within two working days.