RETURNS And Cancellations
We do not accept returns or cancellations. If you have an
issue with your purchase, please message me. The response is usually within one
to two hours. If, for some reason, we have reached an agreement to return an
item, at no fault of Bellasattic, the buyer is responsible for paying the
return shipping cost. The item must arrive in the condition received. If the
item is damaged in transit, the buyer is responsible for filing a claim with
the carrier, and no refund from Bellasattic is forthcoming.
Item Arrived Damaged:
If your purchase arrived damaged, please notify us within
two days of receipt. We will assist you in filing a claim. You must submit;
1. pictures of the damaged item
2. Pictures of the box, fragile label, photos showing any
damage to the container, and if there is an inside shipping box, photograph the
inside shipping box as well
3. All wrapping
4. Once a claim is filed on your behalf, you will receive a
claim number from the carrier via Bellasattic. Take all wrapping paper, extra
boxing, etc., along with the outside box and content to the carrier (USPS).,
etc. The courier will give you a receipt, photograph the receipt, and forward a
copy to Bellasattic. No resolution will be made until Bellasattic receive
confirmation the item has been dropped off with the carrier. ( The buyer is
responsible for helping file a claim).
Contacting Us:
Customer satisfaction is essential and one of our top
priorities. So, if you are unhappy with your experience in any way, please get
in touch with us immediately. We will review your situation, reach out to you
as soon as possible, and work with you to resolve any issues you may have.
Generally, our response is one to two hours. As always, we want your shopping
experience with Bellasattic to be a positive one!
Disclaimer:
Please note all items in our store are used vintage or
antique items; donating the item’s previous ownership. Please do not assume any
items are in new condition unless written in the description. Most
vintage/antique objects will have minor imperfections such as light scratches,
small paint chips, and, if packaged, distorted packaging.
Some items will have manufacturer flaws, like seams where
the glass was pressed together, formulating a seam, or straw marks resembling a
knick or crack in the glass without jagged edges. Please look at all the images
very carefully. If you need more pictures or are unclear about the item’s
condition, please message us for more information.
We try to filter out broken, damaged, or items
subjected to cigarette smoke, but some items might slip through. We do our Best
to create an imagery of the listed item through pictures and our description.
We are not experts, just enjoy finding vintage and antique treasures. If you
need additional pictures or video before purchasing, please reach out and I
will send them.
All electrical items purchased are as described; it is the
responsibility of the buyer to inspect the electrical item before plugging it
into a circuit. Bellasattic is not responsible for any electrical wiring or
damage caused by the electrical item purchased from Bellasattic. We highly
recommend rewiring older vintage/antique electrical items.