WHY CAN WE CREATE THE TOP1 RATING COCCYX SEAT CUSHION IN THE MARKET ?

Here are our before and after stories of this project that we hope to share with you.

In January 2016, our customer feedback center colleague Sam feedback to the R &amp D team a common customer demand:

Many customers and colleagues because of long-term sitting at the desk, driving a car, some lumbar pelvic surgery, and some long-term wheelchairs, many people feel very uncomfortable, and even lumbar pain, hope we can help them develop a product to relieve the pressure on the tailbone.

At the same time our colleagues in the call center felt the same way, so on February 17, 2016 our team decided to form a Jason centric project team to find a solution to help everyone and our colleagues.

In order to find the perfect solution, our market researcher Robin spent 60 days visiting orthopedic centers, nursing homes, truckers' clubs, aircrew clubs, rehabilitation centers, etc. to collect relevant data.

177 times design optimization

April 1, 2016, the exciting moment finally began, our design team LAY led his colleagues, began to work on the design:

After 177 design optimization, and after Dr. Leon's advice, we finally chose to use the U model tailbone part hollow cushion as our product shape.

As the U-shaped hollow part will not touch the tailbone point of force, to avoid pressure on the tailbone. We all believe this is a very good idea!

Our engineering department started to make the mold and after 10 times of improvement we finally produced a cushion with a size that fits most of our customers, but of course it doesn't fit all people, because it's hard to adjust to all people, right?

Ifoam was born

Finally we worked with Dr. Leon Davis to confirm a perfect solution: the intention to design an ergonomic gel aero tailbone -memory foam cushion.

We found the special memory foam used by NASA to protect astronauts and improved the density.

After 37 experiments, we finally succeeded in developing a high-density aviation memory foam material that is comfortable, soft and supportive enough, and we defined it as Ifoam.

Cylen coccyx seat cushion was born

After 180 days of hard work we finally designed a product that perfectly fits Sam's vision of CYLEN Ifoam.

In May 2016, our customer feedback center colleague SAM and asked our cushion can not produce too much heat, and to be comfortable, the most important must be supportive and not flat, at the same time he also asked our R & D must take into account the convenience of carrying, to prevent sliding, etc., when he left our colleagues were broken! We all said his requirements were too much. But soon the collapse came again, he gave again to us to add 2 requirements:

1. Jacket convenient machine wash.

2.Free reason for return or replacement.

4.5 out of 5stars from more than 100,000 customers shopping experience sharing

At the end of 2016, we launched a small-scale internal test version, at this time Sam he began to collect a lot of customer feedback:

Through his after-sales research on the entire market products and customers, we were surprised to find that our tailbone cushion firmly occupies the position of the highest score of word of mouth, 4.5 out of 5 stars from more than 100,000 customers shopping experience sharing. We are the TOP 1! However, we are still 0.5 short of a perfect score, so we still need your shopping experience to help us keep improving! Please be generous with your shopping experience! Let's help those who need help! We'd appreciate it.

We need your help

Please upgrade your sitting experience with the coccyx seat cushion

CYLEN Always on the road, looking forward to walking with you. Maybe it is still not perfect, but I believe it is worth having! This is our CYLEN story and answer, looking forward to be your friend forever!