Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers
by Larson, John A.; McClellan, Bennett E.
Description: It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
Product ID: 1440856567-8-1