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Shipping &
Handling Details |
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Default Shipping Cost or Free Shipping Information:
▲ Default
shipping cost or free shipping service is only for the
customers from Canada or the lower 48 United States by Canada
Post, USPS or the UPS Ground. Customers from other areas or
needs other shipping ways, please contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,
Hawaii, PO Boxes, APO/FPO addresses or other
countries/areas, there WILL be extra shipping costs, please
contact us for more detailed information.
▲ Please
make sure your address is valid for both UPS and USPS services.
Any costs incurred because of incorrect or undeliverable
address should be undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared.
Orders are processed from Monday-Friday; Not on the weekends &
public holidays.
Sales tax / Customs duties: Any
sales taxes or Customs duties are not included. If came out,
they must be undertaken by the buyer.
Damage In Shipping: Email or call us First! We will
work with you to get the case resolved in the fastest method. |
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Return / Refund |
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If you are not 100% happy
with your purchase, please contact Us. Please don't directly
opened a request or case without informing us, or else, we
will do some discounts on the warranty and other sales-services
later on. Hope for your understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery date. Items must
be in new, unused condition, with all original materials
included with the shipment. A partial refund may be applied
for opened or damaged items, depending on the condition.
▲ Items
returned under the buyer’s remorse: The return shipping fee must
be covered by the buyer; The original shipping cost will also
be deducted from the refund. 15% restocking fee of the items
purchase price will be charged.
▲ Returns
that are the result of our seller's error: Buyer will receive a
full refund of the item as well as shipping charges
▲ All
returns require a RA (Return Authorization) number that will be
given by our seller. Please contact with us at first for more
details.
Defective & Damaged
Products
▲ If
product was received damaged or not as described, please send
us some pictures or videos, so we could well understand your
problem, then solve them for you ASAP. Besides, it's much
helpful for us to claim with UPS, remind our related
department to pay much more attention to packaging later on.
Hope for your understanding.
▲ Replacement
or refund of defective or damaged products can only be returned
in exchange for the exact same product, or else, the purchase
price will be refunded back to your original payment method.
▲ If
an item is received damaged, customer service must be contacted
within 7 days of receiving your item. All returns require a RA
(Return Authorization) number as above. |
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Payment |
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eCheck
Issues: Payments via eCheck
do not clear immediately. Usually you will wait 5-7 days
after checkout for it to clear. Then we will arrange
shipments for you.
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Warranty &
Feedback |
▲ 6
months' warranty for the machines, not for the consumables. We
stand behind our products all the item, so even if your
warranty period has expired, you can still seek for service or
technical support from us with low cost.
▲ Any
warranty shipping cost to us is responsible by buyer.
▲ Any
shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring you
the best purchase experience. If there is any problems, please
contact us ASAP. If not, please leave us a positive feedback
as it's very important for us. Thanks very much. |
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