For INTERNATIONAL orders, please be advised that we cannot guarantee exact delivery date. It may vary depending on your local customs/post office regulations.
Kindly contact us if you require any further assistance and we'll be glad to assist you.
Cancelled Transactions
—We
can cancel transactions, just let us know so we can process it
immediately. We might provide an RMA number or further instructions if
in case the item was already shipped.
Received Wrong Item/Not as Described
—We're humans and we intermittently commit mistakes but we are keen to
correct them, in a way that the buyer prefers. If the item received was
wrong or not the same as shown in the product listing photos, we will
require you to send actual photo/s of the item received, along with its
packaging (showing the label on the package). This is our SOP, for us
to be certain and for record purposes.
DOA/Damaged Upon Receipt
—We make sure our items are properly packaged before shipping to
avoid damages on the item. In case you received a damaged item, which
might have been caused by shipping, please send us photos of the
received item along with its packaging (showing the label on the
package) for us to check and report immediately to our shipping
department so they can take further action.
Defective/Incompatible
—We get our items in bulk so there is a little chance that some would
be defective. We require you to send us photo/s of the item received
and also your original item (for incompatibility issues) so we can
compare the items and conduct necessary actions. If you feel like you
need to return an item, please let us know the REASON so that we can provide RMA instructions.