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us.
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raises vital funds to help us support pets in need.
FAQ’s
Customer Service
Please
contact us with any questions you have relating to this item. Our dedicated
customer service team operate from 9am-5pm Monday – Friday and we will respond
to your query within 48 hours between these operating times.
Payment
All
payments are managed through the eBay managed payments system, and you will be
able to choose your preferred method of payment at the time of checkout.
Payment must be made within 12 days.
Delivery
We will
despatch items within 2 working days of receiving payment via the shipping
method outlined on your invoice.
Returns
and Refunds
We accept
all returns within 30 days of purchase. Please contact us for help, or open a
return via the eBay returns centre if you would like to return your item.
In the
rare event that an item is damaged in transit the process couldn’t be simpler.
If possible, send us a photo of the item in the received condition and we will
contact you to resolve the issue. Alternatively, please return the item using
our freepost service and we will credit your eBay account within 2-3 working
day of receiving the returned item.
Once an
item is received at our office, a refund will be processed via eBay within 2
working days.
Do You Accept Buy It Now Prices?
We do not
accept Buy It Now prices on Auction items and it is Woodgreen's eBay policy to
let all auctions run their course.
Can I View Before Bidding?
Based on
eBay’s ‘selling outside eBay’ policy, unfortunately we cannot allow customers
to view items for sale prior to purchase.
Packaging?
We try
our upmost to recycle as much packaging as possible.