SELECTION

- fish are randomly selected ( no possibility to choose particular fish )

DELIVERY

- delivery available only for mainland UK by next day courier.

- for all delivery options we reserve right to choose delivery company and service. We always try to choose most suitable service.

- professionally packed (double or triple bags, thermal boxes with heat pack inside - I'm only UK seller who using double boxes for packing when the fish being transported in winter time )

- if outside temperature is bellow 6C delivery will be hold until weather conditions will improve - it is not a reason for order cancellation or bad feedback.

- Please note : we are not responsible for any loss (including financial loss) regarding to delivery delays.

DOA (dead on arrival policy) 

We doing all we can for fish safety during transport. If for any reason you will receive fish dead, this policy will cover your rights. If fish arrive dead you are obligated to send us photo documentation or video record of dead fish (in unopened and orignally sealed bag placed on white background). We MUST receive pictures via ebay messanger maximum in one hour after delivery time recorded in tracking. Wrongly made documentation or documentation delivered to us after required time frame will result in your case being declined. If all documentation is provided correctly and in time we will replace fish. Please be aware : Buyer is responsible to cover packing and postage costs.

RISKS OF BUYING LIFE ANIMALS WITH DISTANCE SALE

We prefer local collection when you can choose fish you like and transport fish safly to your home. If you decide to buy fish with delivery it is ONLY YOUR risk and any claims regarding delivery, delivery delays, fish death, fish look or personal preferences will be always declined. No any exceptions. 

PHOTO AND VIDEO 

- Photos - shows example fish of the same species - fish you will receive could look different.

- video records shows fish from the same batch or fish we had in the past. 

IMPORTANT - PLEASE BE AWARE

- once the animal is received, the customer is responsible for the welfare of that animal. 

- buyer need to be available to receive the package at the agreed address and time. There is no possibility to change delivery date and time. If you will miss delivery you will be still charged full order value and you will need collect fish from courier depot.

- fish you will receive could look different to fish on pictures. We sell mostly young fish which are not showing yet adult coloration.

- live animals - before purchase you are obligated to check what living conditions and feeding this particular species need for healthy and happy life. If you are not sure please ask before purchase.

NO LIVE ANIMALS SALE FOR CUSTOMERS IN AGE UNDER 16 YO.

NO ORDER CANCELLATIONS ACCEPTED FOR LIVE ANIMALS !!!

We will NOT cancel any orders including live animals (under any circumstances). Sorry !!! 

NO RETURNS ACCEPTED FOR LIVE ANIMALS !!!!

IT IS AGAINST LAW AND OUR LICENCE CONDITIONS TO ACCEPT RETURN FOR LIVE ANIMALS. So strictly NO returns for live animals under any circumstances ! It is including situation where ebay or other online service automatically setting up returns for business sellers. We will not accept any parcels which are including fish or other animals. 

Purchase means you've read and accepted the conditions above !!! If you dissagree with these conditions do not buy !