Shipping
All orders will be dispatched within 1-2 working days - predominantly we aim for same working day dispatch or the next working day (this is dependent on what time you order).
For UK domestic shipping, we offer free delivery and use the Royal Mail Tracked 24 Service. This means as a customer, once your order is dispatched from our warehouse, you can track the location and update any delivery options via the Royal Mail Website.
Depending on the size, value and/or weight of your order we may use DPD, at no extra cost for the customer. In some cases, this can result in a potential extension in time (usually an extra day or two) of the delivery service, however we will communicate with you regarding this throughout the buying process.
Please note that on the odd occasion our couriers do get a bit delayed, for which we do apologise. If you have not received your parcel within a couple days of the delivery date, then please do contact us.
In the highly unlikely event of the item you have ordered, being out of stock you will receive a notification of a cancellation to your order.
Returns
If you would like to return your order, this will need to be done through Ebay. We only offer free returns for items that are faulty or damaged. Our returns address is below and it is also on the delivery label on the box. If a product is returned to us we expect it to be in a re-sellable condition, if it is not we are subject to take reductions off your refund as a result.
Damaged Product
Although it is rare a product sent out is damaged, it can happen. If the internal product is damaged/faulty, we can either send out a replacement (while stocks last) or offer a refund (partial or full, dependent on the damage). Sometimes we may ask for photographic proof of these damages.
Different item received
At Toy Barnhaus we check every order sent, however sometimes mistakes can happen for which we do apologise. Please contact us as soon as possible, so we can work out the best solution for you. This could be sending out a replacement, or if you would prefer a refund.
Our returns address:
Toy Barnhaus
Unit 64-65
County Mall
CRAWLEY
West Sussex
RH10 1FD
United Kingdom