Shipping Information
Free Shipping We offer free shipping to most of the UK with a normal delivery time of 3-5 days. As we are a UK based family business, all our stock is owned and distributed by us. We do not dropship, nor do we "import to order". This means we can quality check every item before we ship it, and you can expect delivery a few days (or sooner) after order, as opposed to a few weeks. We can also expedite shipping and respond promptly to custom or expedite requests. We do not sell stock that we do not physically own.
Expedited Delivery We offer next day and regular services, always tracked and always insured for your safety; free shipping applies to mainland UK, no PO Boxes allowed. If you're in the Highlands & Islands (enjoying those breathtaking views!), feel free to reach out for a custom quote before making a purchase. The exception to this rule is AFPO/APO boxes (Military). Local pickups and combined shipping options are possible if you message before purchase!
Transparency To ensure both competitive pricing and free shipping, we work with a variety of couriers depending on item size and weight. Your courier will be specified during checkout, and alternate options are almost always available. If you prefer a different courier, we'll simply apply their additional fee, typically just a few pence for parcels under 1kg!
Feedback
Your feedback is extremely important to us and you can
review past feedback we've received here. We strive to provide the best products and customer service possible. If you are satisfied with your purchase, please take a moment to help other buyers by leaving us a positive review! If you have any concerns or issues with your order, please contact us before leaving negative feedback.
We are committed to resolving any problems and ensuring your satisfaction!
Returns Policy
We offer a 30-Day Return Policy on items which you are not completely satisfied with. You have the option for a full-refund or an exchange of the item. No returns are available on items shipped outside of the UK, except in the rare case of a fault with the item.
Returned products must be returned in the same condition in which you received it and in the original packaging.
If a product is damaged in transit, you may return a product for up to 30 days from the date you purchased it, we also request you notify us immediately of damage on receipt of parcel, so we may start a claim with your carrier.
All products are fully checked, tested, and serial numbers documented prior to listing on Ebay and sale.
Contact Us
We try our very best to make sure every customer is completely satisfied. If there's a problem, message us! We're always happy to help and you can contact us through the eBay messaging system.
As you'd expect, we're available Monday to Friday, 9:00 am to 5:00 pm, and we will do our best to respond to your inquiry within 24 hours, usually faster!