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Description By combining the elements of traditional Chinese culture and modern production methods, JINHAO has earned more and more respect of both the domestic and international markets. The company, established in 1988 in Jiangxi Province relocated to Shanghai in 2003. The main brand JINHAO combines both Chinese traditional culture with western elements. Each pen is designed by professional research and development team and crafted using advanced pen-making skills under ISO9001:2000 Quality Management System, using only the finest quality materials. Brand Name: JINHAO If any problems caused (like did not receive or pen did not work), please don’t hesitate to contact us, we will try our best to help you solve the problems. We are the professional pen store, you also can find the other great pens in my shop. Payment 1. We only accept PayPal. PayPal is the only online payment method we accept. Please make sure you have a valid/confirmed PayPal account prior bidding.
Shipping 1. We only ship to the confirmed address provided by eBay. Before you pay, please make sure your address in eBay matches the address you would like us to ship to.
If you did not receive your parcel within the above delivered time, do not worry. Please inform us soon, we will check it immediately. If your parcel be confirmed that lost in the journey(the probability less than 0.3% in general), we will refund or resend immediately as your demand. 6. We are unable to take any responsibility for any custom delay or tax. Reason is because transit time is highly depended and provided by Postal Service (except weekends and holidays). If any other delay(like bad weather or post strike) caused, please wait patiently.
Warrant 1. Refund service is effective within 7 days after item is received. 2. Replace service is effective within 14 days after item is received. 3. Repair service is effective within 0.5 year after item is received. 4. If the item received is not as auctioned, we will exchange it for an item of equal value, or refund your purchase price minus shipping fees within 14 days of buyers receipt of shipment. 5. All warranties are not applied to the defective items caused by user. 6. Buyers undertake postages related to warranty services requested. Contact Us 1. Customer satisfaction is very important to us and our feedback rating reflects this satisfaction. 2. If you have any questions, our Customer Service staffs welcome you to email or call us. We strive to answer all questions and resolve any problems as quickly as possible. If you have any questions please contact us before bidding! Thanks. 3. Please contact us before leaving any negative/neutral feedback and 1/2 ratings or open any case on EBAY or PAYPAL. We care about our valued customers, and will always try to help you. So if you have any problems, please contact us immediately. * Your generous good recognition on feedback and DSRs ratings is highly appreciated! |