Free 30 Day Returns, Zero Restocking Fee

You can return or exchange the item(s) within 30 days from the date of purchase. The rmerchandise must be shipped back in its original condition with no signs of wear, damage, or abuse, and must include its packing slip, gift boxes, and accessories. Any customized orders are non-refundable.

Return Instructions

You will need to obtain a return RMA number through eBay in order to initiate the return process. Once we receive your return, we typically issue refunds within 1-2 business days.

Exchanges/Replacements

We understand that purchasing jewelry online can be difficult especially since you are unable to feel or try it in person- maybe you thought the item was bigger, or longer, or a size. Our goal is to ensure you find exactly what you have been looking for, so if you would like to exchange/upgrade for a different item or size, simply message us via eBay.

Our orders ship usually within 1 business day of when the payment clears. Any orders placed and paid after 12 PM Pacific Time will not be processed until the next business day. We only ship to the registered eBay shipping address.

A signature is be required upon delivery for orders over $750.

If you would like to cancel the order after placing it, please contact us immediately.

Orders that are being shipped to countries outside of the U.S. may be delayed by Customs Inspections, and are subject to the destination country's policies on international orders. Buyer pays duties, taxes, and customs clearance fees.

1 Year Warranty

Our warranty covers manufacturing defects that are not affected by general wear, customizations, or damage.

Each warranty claim is reviewed on a case by case basis, please contact us with detailed images.

If you would like to place a custom order, engraving or sizing request, please kindly contact us. Sizing typically takes 1-3 business days. We recommending contacting us prior to placing the order so we can provide instructions and a quote.

Layaway:  We can customize a layaway program on a case by case basis. Kindly message us here and we will be happy to assist.

History

A family-owned and operated business, NuraGold was founded 15 years ago on a simple premise: shopping for quality jewelry shouldn't be difficult or expensive. We work hard to simplify the buying process, empower and educate our customers and, ultimately help them make a purchase they will cherish for a lifetime. Quality. Enduring value. Respect for our customers. At NuraGold, we've built our company on these principles.

Reputation

We are honored to be listed as one of the most experienced and highest rated sellers on eBay, as you can see with our 99.9% positive feedback rating with over 50,000 transactions! You can buy with confidence knowing you will get the product, service, and quality you deserve.

You can always message us here through eBay or at the number below. We typically respond to messages within 24 hours, and are available via phone from 10AM - 6PM Pacific Standard Time from Monday through Friday.

Click here to message us directly!

We are currently updating our FAQ Page, please remain posted!